Dispatch Agent (Operations)

Swissport; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading ground services company is seeking a Dispatch Agent (Operations) at Newcastle Airport. This part-time role involves coordinating cargo movements, preparing documentation for flights, and ensuring compliance with safety regulations. Candidates should have previous experience in aircraft operations and strong communication skills. The position offers flexible shift work and comes with various benefits including training programs and retirement savings plans. Join the team dedicated to delivering excellence in aviation operations.

Benefits

Employee Assistance Programme

Comprehensive training and development

Free onsite parking

Retirement savings plan

Career advancement opportunities

Qualifications

• Previous experience in aircraft ground operations or ramp handling preferred.
• Knowledge of aviation safety regulations and weight calculations.
• Ability to effectively liaise with stakeholders at all levels.

Responsibilities

• Coordinate movement of cargo and dispatch shipments accurately.
• Prepare necessary documentation for flight crew.
• Liaise with ground crew and airport authorities for loading compliance.
• Manage aircraft turnaround efficiently to adhere to schedules.
• Operate aerobridges and guidance systems safely.
• Drive vehicles airside following airport regulations.

Skills

Aircraft ground operations experience

Knowledge of loading procedures

Excellent communication skills

Strong organizational skills

Flexibility to work varied shifts

Job description

Overview

Job Title: Dispatch Agent (Operations)

Location: Newcastle Airport

Contract Type: Part Time fixed term until 31/10/2026

Hours: 30 hours per week, between Monday – Sunday (shift work) (rotas issued 28 days in advance)

UK Manual Driving Licence Required!

Pay: £12.91 per hour

About the Company

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role

As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement of cargo and ensuring timely and accurate dispatch of shipments to their designated destinations.

Responsibilities

• Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data.
• Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements.
• Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements.
• Prioritize tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule.
• Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation.
• Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols.
• Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards.
• Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.

Qualifications

• Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
• Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations.
• Excellent communication skills with the ability to liaise effectively with stakeholders at all levels.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Valid FULL UK MANUAL driver's license and ability to operate vehicles airside in compliance with airport regulations.

Benefits

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.