Disclosures Processor - Administration Officer

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in Newcastle upon Tyne is seeking a Disclosures Processor - Administration Officer. This permanent full-time position requires relevant experience in Data Protection, the ability to work under pressure, and excellent interpersonal skills. The role involves handling information requests and supporting staff and service users regarding confidentiality. Applicants should possess a background in administration or related fields, and familiarity with the RiO information system is preferred.

Qualifications

• Experience of working in the NHS environment.
• Knowledge of the Data Protection Act, GDPR, AHR, FOIA.
• Experience of multi-agency/professional working.
• Ability to work under pressure and meet tight deadlines.
• Proven credibility to achieve and maintain quality relationships.

Responsibilities

• Acknowledge receipt of requests and collate required information.
• Liaise with healthcare professionals regarding information disclosure.
• Support Trust employees and service users regarding confidentiality queries.
• Provide cross cover to the Records Department as needed.

Skills

Excellent interpersonal and diplomacy skills

Excellent presentation skills

Information technology skills

Communication & Organisational skills

Education

Background in Administration, Business, Law, Health or Social Work or 2 years in an office environment

RSA II or equivalent

NVQ Level 3 in administration or equivalent experience

Tools

RiO information system

Safeguard

PDT

NTWPI

Health Records

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Disclosures Processor - Administration Officer

The closing date is 19 November 2025

A unique and exciting opportunity has arisen to join the Disclosures Team based at St Nicholas Hospital in Newcastle upon Tyne as a Band 3 Disclosures Officer. This is a permanent full-time position (37.5 hours a week).

Applications are invited from a suitably qualified and experienced person to join our busy Team. The post holder must have relevant Data Protection Act experience, experience of working as a member of a very busy admin team, be flexible and friendly in their demeanour, hold a high standard of IT skills and knowledge and usage of RiO.

Main duties of the job

The post holder will be required to acknowledge receipt of requests, collate the required information, identify third party information and/or any contentious information, liaise with the appropriate healthcare professionals and requestor and prepare the records for disclosure including any redaction of information as directed by the appropriate healthcare professional. In addition to facilitating the disclosure process, the post holder will provide support to Trust employees of all levels, service users, careers, and external organisations regarding queries around confidentiality and information sharing.

The post holder will also provide cross cover as needed to the Records Department.

It is essential that the post holder demonstrates an eye for detail, has excellent interpersonal skills and practical administrative experience.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

Please find attached job description for full details.

We welcome your application.

Person Specification

Qualifications and Education

• Background in Administration, Business, Law, Health or Social Work or 2 years in an office environment
• RSA II or equivalent
• NVQ Level 3 in administration or equivalent experience

Experience and Knowledge

• Experience of working in the NHS environment
• Knowledge of the DPA, GDPR, AHR, FOIA
• Experience of multi agency/professional working
• Experience of working of the RiO information system, Safeguard, PDT, NTWPI and Health Records

Skills and Abilities

• Excellent interpersonal and diplomacy skills
• Excellent presentation skills both written and verbal
• Information technology skills including email, internet, spreadsheets, database
• Communication & Organisational skills

Personal Attributes

• Ability to work under pressure and meet tight deadlines
• Proven credibility to achieve and maintain quality relationships with consumers internal and external
• Highly motivated and enthusiastic
• Willing to learn and constantly updated knowledge baseUnderstanding of sensitivity of this work
• Confidentiality
• Good team worker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust