Disclosures Processor - Administration Officer

CNTW NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organization is seeking a Band 3 Disclosures Officer for a permanent full-time position in Newcastle upon Tyne. The role requires managing disclosure requests and inquiries about confidentiality. Ideal candidates will have experience with the Data Protection Act, excellent IT skills, and be able to work effectively in a busy team. Flexible working options and various benefits are offered.

Benefits

Flexible working

Training and development opportunities

Childcare schemes

Staff discounts

Cycle-to-work scheme

Qualifications

• Must have relevant Data Protection Act experience.
• Experience of working as a member of a busy admin team.
• High standard of IT skills and knowledge required.

Responsibilities

• Acknowledge receipt of requests and collate information.
• Liaise with healthcare professionals regarding disclosure.
• Provide support regarding queries around confidentiality.

Skills

Data Protection Act experience

IT skills

Administrative experience

Flexibility and friendliness

Tools

RiO

Job description

Job Overview

A unique and exciting opportunity has arisen to join the Disclosures Team based at St Nicholas Hospital in Newcastle upon Tyne as a Band 3 Disclosures Officer. This is a permanent full‑time position (37.5 hours a week).

The post holder will be required to acknowledge receipt of requests, collate the required information, identify third‑party information and/or any contentious information, liaise with the appropriate healthcare professionals and requestor, and prepare the records for disclosure including any redaction of information as directed by the appropriate healthcare professional. In addition to facilitating the disclosure process, the post holder will provide support to Trust employees of all levels, service users, careers, and external organisations regarding queries around confidentiality and information sharing.

The post holder will also provide cross cover as needed to the Records Department.

Responsibilities

Demonstrate an eye for detail, maintain excellent interpersonal skills and apply practical administrative experience to handle day‑to‑day tasks effectively.

Qualifications & Requirements

Applications are invited from a suitably qualified and experienced person to join our busy team. The post holder must have relevant Data Protection Act experience, experience of working as a member of a very busy admin team, be flexible and friendly in their demeanour, hold a high standard of IT skills and knowledge, and be proficient in the use of RiO.

Benefits & Work Environment

We offer flexible working, training and development opportunities, and a range of benefits, such as lease cars, childcare schemes, staff discounts, season tickets for travel, and a cycle‑to‑work scheme. We proudly support a diverse staff community through various staff networks and support groups.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to all staff to attend. These include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

Professional Development

We offer fantastic personal development opportunities through our Collective Leadership Programme and other organisational development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Important Information

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re‑Deployment careers hub will receive prior consideration.