Discharge Liaison Officer | York and Scarborough Teaching Hospitals NHS Foundation Trust

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in York is looking for a motivated Discharge Liaison Officer to join their Patient Flow team. This role involves collaborating closely with healthcare staff to facilitate safe and timely discharges for patients. Applicants should demonstrate flexibility and a proactive attitude. Benefits include access to the NHS Pension Scheme, generous holiday allowance, and learning opportunities.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Demonstrate collaborative working with various healthcare professionals.
• Engage with a multidisciplinary team to facilitate timely discharges.
• Ability to build effective relationships with colleagues.

Responsibilities

• Support and facilitate timely and safe discharges from the hospital.
• Communicate with Bed Managers and nursing staff to prevent delays.
• Work within partnerships to optimize patient flow.

Skills

Collaborative working

Flexibility

Proactive approach

Job description

Are you enthusiastic, motivated and looking for a new and exciting challenge?

Do you want to develop and extend your skills and knowledge within a Discharge Liaison Team?

If so then this could be the job for you!

We are looking to recruit a self‑motivated Discharge Liaison Officer. You will be part of the Patient Flow team, working across the acute medical, surgical or Elderly wards to optimise discharges and support patients and staff to negotiate discharge plans.

The Discharge Liaison Officer works closely with ward staff, Social Care, Continuing Health Care and the voluntary sector. Therefore you must be able to demonstrate collaborative working, as well as being able to build effective relationships with colleagues from other healthcare professions.

This role entails working closely with a wide multidisciplinary team, to facilitate the timely discharges of patients from the hospital environment.

The post holder will need to have a "can do attitude", able to be flexible in their approach to working and be proactive.

Interested? Please contact the number below to arrange a friendly chat about the role, or possible "Shadowing Opportunity" (internal applicants).

Please be advised that this vacancy may close prior to the closing date stated, due to the high level of applications it may attract. If you would like to apply, please submit your application promptly to avoid disappointment.

The primary focus of the Discharge Liaison Officer role is to enable and support the safe and timely discharge of patients. The post holder will need to consider the options around a patient’s discharge, and take appropriate action to resolve delays in discharge.

This will ensure capacity is created in the system, to ensure that wards have empty beds at all times to match their demand. The key element of the Discharge Liaison Officer role, is to communicate with the Bed Managers and the nurse in charge, to ensure everyone is working to the same plan of no delays for patients.

To work within Bronze Command (BC), in partnership with staff at Scarborough Hospital, Vale of York CCG, Scarborough and Ryedale CCG, East Riding CCG, City of York County Council, North Yorkshire County Council, East Riding County Council, patients and their carers, to proactively support and facilitate timely and safe discharges from hospital to home or onward care settings.

Although the role is ward based, you will be a cell of BC and allocated to a ward, on a rotational basis. This ward will change dependant on service need, as determined by the Patient Flow Manager (PFM).

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider

For further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.

Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

This advert closes on Tuesday 18 Nov 2025