Discharge Flow Facilitator

Midlands and Lancashire Commissioning Support Unit; Billingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in Billingham is seeking a dedicated individual to support its Integrated Discharge Team. The role involves maintaining discharge flow, scheduling transport for patients, and using electronic systems for documentation. Ideal candidates will have strong communication skills, the ability to work under pressure, and a good knowledge of Windows-based applications. Staff enjoy a supportive work environment with opportunities for professional growth within the NHS framework.

Benefits

Inclusive workplace initiatives

Health and wellbeing programmes

Opportunities for professional growth

Qualifications

• Good working knowledge of Windows-based computer systems and Microsoft Office applications.
• Ability to work under pressure, meet tight deadlines, and deliver high-quality work.
• Excellent communication and organization skills.

Responsibilities

• Maintain discharge flow and update the Patient Discharge Optimisation Tool.
• Schedule transport for discharge for all patients.
• Use electronic systems to access patient details and input information.

Skills

Good working knowledge of Windows-based computer systems and Microsoft Office

Ability to work under pressure and meet deadlines

Excellent communication and organization skills

Job description

Job Overview

The post holder will support the Integrated Discharge Team and Enhanced Care Team, working with ward staff, therapies and external partners to facilitate discharge flow and organise Enhanced Care services. Outputs will meet Patient Safety, Information Governance and CQC recommendations.

Key Responsibilities

• Maintain discharge flow and update the Patient Discharge Optimisation Tool (OPTICA).
• Schedule transport for discharge for all patients across the trust.
• Use the trust electronic systems (Trakcare, SystmOne) to access patient details and input information onto active clinical notes.
• Support wards with paperwork and ensure compliance with Trust KPI’s.
• Build strong communication with the multidisciplinary team to keep patient information up to date.
• Address discrimination, promote equality/diversity and zero tolerance on violence.
• Establish good working relationships with hospital staff and local authority partners.
• Deal with service user queries consistently with legislation, policies and procedures.
• Assist in planning and prioritising workload to meet service priorities.
• Data entry and retrieval of results using available technologies.
• Provide interim short‑term cover for sickness absence/annual leave.
• Maintain a healthy, safe and secure working environment.
• Support enhanced care caseload when applicable.
• Take responsibility for own education/training.

Qualifications

Essential criteria

• Good working knowledge of Windows‑based computer systems and Microsoft Office applications (Excel, Word, Outlook).
• Ability to work under pressure, meet tight deadlines and deliver high quality work.
• Excellent communication, organisation skills and ability to work with a multidisciplinary team.

Desirable criteria

• Experience dealing with members of the public.
• Traccare knowledge and understanding.
• Experience working within a healthcare environment and within a multi‑disciplinary team.

Benefits & Working for the Trust

North Tees & Hartlepool NHS Foundation Trust prioritises safe, high quality patient care and places staff at the centre of development. Staff benefit from inclusive workplace initiatives, health and wellbeing programmes, recognition schemes, performance reviews and opportunities for professional growth.