Discharge Facilitator

Croydon Health Services NHS Trust; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization in Greater London seeks a case manager responsible for facilitating safe patient discharges. This role involves coordinating with multidisciplinary teams, overseeing discharge navigators, and maintaining momentum in the discharge planning process. Candidates should possess critical thinking and effective communication skills, ensuring patients are informed and supported throughout their discharge journey. Flexibility is required as the role involves working full-time across 7 days. This position provides an opportunity to make a significant impact on patient care.

Qualifications

• Competency within their scope of practice and compassionate care.
• Maintain discharge planning momentum and ensure patient involvement.
• Ability to represent team at ward daily meetings.

Responsibilities

• Manage and facilitate safe discharges of patients.
• Coordinate Discharge Navigators and oversee assessments.
• Work with multidisciplinary teams to prevent delays in discharge.

Skills

Critical thinking skills

Effective communication skills

Job description

Role Overview

The post holder will be responsible for case managing and facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate and oversee Discharge Navigators within their sub‑team, complete assessments of patients' needs and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Transfer of Care Hub Team (TOCH) to overcome and limit these. The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.

Responsibilities

• Be competent within their scope of practice and provide compassionate care and therapy to agreed quality standards.
• Maintain momentum of discharge planning throughout the entire process; support and work in partnership with other members of the Complex Discharge Team, Ward Multi‑Disciplinary Team (MDT) and community partners, constructively challenging when appropriate in decisions with regards to discharge planning.
• Undertake baseline assessments, including Mental Capacity and Care Act assessments, in partnership with other members of the MDT and ensure the patient is kept informed of their discharge plans at all times.
• Represent the Transfer Of Care Hub Team at ward daily board rounds.
• Provide effective and timely communication of discharge actions using existing communication tools.
• Be expected to undertake a range of duties without direct supervision but required to report back on delegated duties to the ward team and case manager.
• Work across multi‑professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
• Promote the use of the discharge lounge.
• Hold supervisory responsibility for the Discharge Navigators.
• Extend support to ensure that patients who have been discharged feel supported and have received the requested support.

Requirements & Skills

• Critical thinking skills.
• Effective communication skills.
• Full‑time across 7 days with required flexibility.