Discharge and Flow Coordinator

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Bristol seeks Discharge and Flow Coordinators to manage patient discharge effectively. The role includes liaising with patients, hospital staff, and care providers to ensure smooth transitions from hospital to home. Ideal candidates will have exceptional organisational and communication skills, a proactive approach, and the ability to work collaboratively. Some weekend work is expected on a rota basis, offering a full-time position in a dynamic team environment.

Qualifications

• Exceptional administration and organisational skills required.
• Enthusiastic and driven, with practical problem-solving abilities.
• Excellent communication and engagement skills essential.
• Adaptability to different ways of working is necessary.
• Ability to prioritize workload effectively.

Responsibilities

• Act as a first point of assistance for discharge queries.
• Facilitate early communication regarding discharge planning.
• Manage patient communications via telephone and Trust systems.
• Liaise with clinical and non-clinical teams for coordination.
• Support ward-based colleagues with patient discharge plans.

Skills

Exceptional administration skills

Excellent communication skills

Organisational skills

Ability to work as part of a team

Ability to prioritize workload

Enthusiastic and driven

Job description

Overview

At UHBW we have two Transfer of Care Hubs to support our patients with discharge planning from admission through leaving hospital and into the community; one Hub at the Bristol Site and one at Weston General Hospital. The Transfer of Care Hub brings together our community partners (Sirona), Local Authorities and Voluntary Sector colleagues across BNSSG from multidisciplinary backgrounds to holistically support patients in leaving hospital. The Transfer of Care Hub brings together Acute Trust Case Managers, and Patient Flow Coordinators, Social Workers, Local Authority Discharge Coordinators, Sirona Case Managers, Community OT's, the Homeless Team, Voluntary Services and Flow and Discharge Coordinators. The aim is to work collaboratively and holistically to support patients to get 'Home First'.

We are looking to recruit a number of Discharge and Flow Coordinators (for Bristol site) to join the Transfer of Care Hub based on the wards. Discharge and Flow Coordinators will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward-based colleagues with patient discharge plans (including managing patient expectations, supporting with practical elements relating to discharge; booking transport, ensuring TTA's and discharge summaries are done, checking equipment, liaising with onward care providers). You would be integral in providing an excellent service to our patients easing their transition home.

Responsibilities

• Act as a first point of assistance for both internal and external enquiries relating to patient discharge
• Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.
• Manage patient communications via telephone and through Trust systems to create letters and emails
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate
• Support ward-based colleagues with patient discharge plans (including managing patient expectations; booking transport; ensuring TTA's and discharge summaries are done; checking equipment; liaising with onward care providers)
• The position is full time, Mon-Fri 8am-4pm with weekend working on a rota

Qualifications / Requirements

• has exceptional administration and organisational skills
• is enthusiastic, driven and practical
• has excellent communication and engagement skills
• can adapt to different ways of working
• is able to prioritise workload
• constantly strives to make improvements
• can use their own initiative as well as working as part of a team

There will be some weekend working with Saturdays and Sundays covered on a rota basis. University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the interests of patients, children, young people and vulnerable adults. Anonymous information will be used from your application in order to ensure we're meeting our pledge.