Directorate Support and Referral to Treatment (RTT) Validation Clerk

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in the UK is looking for a dedicated professional to support RTT performance standards. The role involves data collection and validation, assisting in managing long waiting patients, and collaborating with clinical and administrative teams. Candidates should possess NVQ Level 3 and GCSEs in English and Mathematics. This position offers an opportunity to work in a dynamic healthcare environment with a commitment to safe and effective patient care.

Benefits

Equal opportunities employer

Commitment to staff wellbeing

Qualifications

• NVQ Level 3 or equivalent in Business Administration or customer services.
• GCSE Grade C or above in English language and mathematics.
• Proven ability to work to deadlines.

Responsibilities

• Support RTT data collection for patients on clinical pathways.
• Assist in managing the department’s longest waiting patients.
• Provide operational support to clinical and administrative staff.

Skills

Data validation

Communication skills

Customer service

Problem solving

Prioritizing work demands

Education

NVQ Level 3 in Business Administration

GCSE Grade C in English and Mathematics

Tools

Microsoft Office

NHS IT systems

Job description

The post holder will support the Trust to achieve RTT Performance standards. They will assist in RTT data collection for patients on clinical pathways and carry out data quality checks and data validation to ensure we capture accurate waiting times. The post holder will offer advice and support on RTT rules and support the understanding of the RTT measures and standards. The post holder will assist the Deputy Directorate Manager with the management of the department’s longest waiting patients and other operational actions. The post holder will support the Deputy Directorate Manager and admin and clerical staff in data validation and support the operational team. This role will support the Directorates of Ear, Nose and Throat (ENT) and Oral and Maxillofacial Surgery (OMFS) and involve daily contact with clinical, nursing, admin and clerical colleagues across these Directorates.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high-quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ more than 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Essential Criteria

• NVQ Level 3 or equivalent in Business Administration and/or customer services or equivalent level of working experience
• GCSE Grade C or above in English language and mathematics or equivalent level of literacy and numeracy

Desirable Criteria

• ECDL or equivalent Microsoft application
• NHS RTT e‑learning modules; extensive use of Microsoft Office including Outlook, Word and Excel
• Proven ability to work to deadlines
• NHS experience in an administrative or clerical environment where RTT is applicable
• Good in‑depth working knowledge and operational use of NHS IT systems specifically around patient pathways and RTT rules, and good communication skills to liaise with staff at all levels clearly and effectively, both on telephone and face‑to‑face
• Ability to analyse data problems, understand their causes and resolve them
• Ability to prioritise and handle conflicting work demands
• Working knowledge of Access policy
• Knowledge of RTT Consultant – lead waiting times guidance; ability to work under pressure
• Ability to use initiative in problem solving
• Self‑motivated
• Flexible to the needs of the service; willing to work as and when necessary

Application and Selection

• Please note that the salary advertised is for full‑time hours. If this post is less than 37.5 hours per week, the salary will be pro‑rata. For posts on Agenda for Change pay‑scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants who can clearly demonstrate how they meet our person specification criteria in their application will be short‑listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act 2006, any offer of employment is provisional upon a satisfactory DBS check. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed. Candidates can choose to pay this over 1–3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and of a Standard Disclosure £27.38.

Equal Opportunities and Diversity Statement

The Trust is an equal‑opportunities employer, committed to improving the working lives of our staff and operating a “Zero Tolerance” policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first‑class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees. Appointments will be made on merit.