Director, Supply Chain

Zapp; Greater London; Hybrid; GBP 150,000 - 190,000; Full time

Benefits offered by this job

Private Health Insurance

Lunch provided at HQ

Extended sick pay & parental leave

Job summary

Zapp, London’s premier premium convenience platform, is seeking a Director of Supply Chain to build and scale our forecasting/automation engine. You’ll own Zeppelin, drive availability, and reduce manual work while aligning with customer expectations for fast, reliable delivery.

You will set long-term automation goals, push for transformative change, and lead a function that grows in scope over time. This role requires hands-on leadership, strategic thinking, and a strong data-driven mindset.

Qualifications

• Extensive leadership of Supply Chain, Inventory or Planning at scale.
• Experience building forecasting and automation systems for growth.
• Strong data fluency; ability to challenge models in SQL/BI tools.

Responsibilities

• Build and run a scalable Supply Chain team that grows with the business.
• Define KPIs and goals for the function and drive accountability.
• Advance Zeppelin: improve forecasting, targets, safety stock and allocation models.
• Lead automation to reduce manual work and free time for growth initiatives.
• Know key SKUs, suppliers, and routes; develop data-driven plans.
• Shape availability and waste strategies to support expanding catalogue.
• Negotiate and forecast to maximise margin and optimise working capital.
• Partner with Commercial, Tech and Finance to accelerate growth.

Skills

Supply chain leadership

Forecasting systems

Automation

SQL

BI tools

Tools

SQL

BI tools

Job description

Zapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

The Role

We are looking for a Director of Supply Chain to build the engine behind Zapp's growth: a supply chain that gets faster, smarter and more automated as we scale, not one that just keeps pace with it. You will own Zeppelin, our forecasting and automation platform, and push it further so availability keeps climbing while the team's manual workload keeps falling. Everything ties back to the customer: they judge us on whether the order they wanted was there, on time, every time.

This is a role for someone who wants to build, not just run. You will set the long-term automation agenda, back yourself to remove whole categories of work rather than get better at doing them, and use that headroom to take on more scope over time.

Here's What You'd Be Doing

Build and run a Supply Chain team engineered to scale with Zapp's growth, not headcount.

Set the targets that matter: define the KPIs and goals the function is measured against, and hold the team accountable to them quarter after quarter.

Own and push Zeppelin further: reorder logic, cover targets, safety stock and FC allocation, a model that gets smarter every quarter.

Set the automation agenda that keeps reducing manual, repetitive work across Supply Chain, freeing the team to spend more time on what grows the business.

Get into the detail and turn it into an edge: know the SKUs, suppliers and routes worth the next hour of your time, and back that judgement with a plan.

Set the availability and waste strategy for the catalogue, engineering both to best-in-class levels as the range grows.

Buy smarter: use forecasting and negotiation together to maximise margin and optimise working capital, holding stock cover and payment terms to a standard that funds growth rather than ties up cash.

Stay customer obsessed in everything you do: treat availability, waste and cost as things that matter because a real customer is waiting on the other end, not just because a dashboard says so.

Partner with Commercial, Tech and Finance to make Supply Chain a reason Zapp can range, launch and grow faster than anyone else in London.

What We're Looking For

Significant experience leading a Supply Chain, Inventory or Planning function at scale, ideally somewhere that grew fast.

A track record of building forecasting and automation systems that unlock growth, not just running the ones you inherited.

Deep fluency with data: confident building and challenging models in SQL, BI tools or equivalent.

A builder's mindset and genuine ambition to scale a function, not just maintain it.

Strong stakeholder management across Commercial, Tech, Ops and Finance.

Competitive salary & equity package.

Enjoy 25 days of holiday per year (plus all bank holidays).

Private Health Insurance.

Zapp Credit for testing the Zapp service and experience

Lunch provided 4 days of a week at HQ

Extended sick pay and maternity/paternity leave pay.