Director, Strategic Accounts EMEA North

Twilio; United Kingdom; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading communications platform is seeking a Sales Director to lead a team in Northern Europe. The role involves building high-performing teams and managing existing customer relationships, requiring extensive managerial experience and strong analytical skills. This remote role offers competitive benefits and emphasizes a proactive approach to sales. Candidates should have a proven track record in exceeding sales goals and should be comfortable in a fast-paced environment.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Qualifications

• 6+ years of managerial experience in a CPaaS, Communications or API company.
• Experience in team management and revenue tracking.
• Consistent track record of exceeding revenue targets.

Responsibilities

• Build and manage a high performing team.
• Coach team on existing client expansion strategies.
• Work with Professional Services to support customers.

Skills

Managerial experience

Team building

Sales strategy

Analytical skills

Communication skills

Education

BA/BS degree or equivalent

Job description

Overview

At Twilio, we’re shaping the future of communications, with a remote-first approach that connects a global team and empowers developers to craft personalized customer experiences. Your career at Twilio is in your hands.

Join the team as Twilio’s next Sales Director for Twilio Communications.

About the job

This position is needed to lead one of our Strategic Account Executive teams selling into Northern Europe within the EMEA Region. Reporting into our EMEA Regional Vice President for Northern Europe, the right person for this role is an experienced strategic relationship builder who is adept at building high-performing teams of solution-selling Account Executives disciplined in growing and expanding existing customer relationships.

Responsibilities

• Build and manage a high performing team of account executives that manage existing customer relationships.
• Coach and lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products.
• Enable and coach your team around how to engage across various levels of customer maturity and segmentation.
• Work closely with our Professional Services & Partner teams to help existing customers achieve success as they launch new use cases onto the platform.
• Forecast your team overachieving on their goals, and deftly present your guidance to your management.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of managerial experience within a high performing CPaaS, Communications or API based company.
• Experience in building teams, managing all monthly forecasting, supporting fiscal planning and revenue tracking for all major accounts.
• Experience managing a remote team spread across different countries.
• Consistent track record of exceeding revenue targets and business objectives.
• Industry experience in selling CPaaS or SaaS and managing complex sales negotiations.
• Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.
• A self-starter who can work with minimal supervision to drive results.
• Comfortable with ambiguity and working cross-functionally in a high growth business landscape.
• BA/BS degree or equivalent required.
• Energy and enthusiasm with a willingness to travel.
• Excellent written and verbal communication skills and strong executive presence.
• Ability to influence and build effective working relationships with all levels of the organisation.

Desired:

• MBA degree.

Location

This role will be remote AND based in the UK.

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way across the region.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\'s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you\'re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\'t what you\'re looking for, please consider other open positions.

Equal Opportunity

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.