Director RFP Support and Sales Enablement

Visa; Camden Town; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading payments technology company is seeking a Director for the Client Strategy team, focusing on RFP processes and strategic projects. Suitable candidates will have over 10 years of experience in Payments or Consulting, excellent communication skills, and a proven track record in developing strategy. This hybrid role requires strong analytical and presentation skills, along with the ability to handle multiple projects under tight deadlines.

Qualifications

• 10+ years experience with Bachelor's Degree, or 8+ years with advanced degree, or 3+ years with PhD.
• 8–10 years in Payments, Banking, Technology or Consulting.
• Strong presentation skills; comfortable presenting to executives.

Responsibilities

• Lead regional RFP support to enhance efficiency and response quality.
• Collaborate with tech teams to improve AI application efficiency.
• Develop a structured RFP content repository for better ease of access.

Skills

Communication skills

Project management

Strategic thinking

Analytical skills

Presentation skills

Education

Bachelor’s Degree or equivalent experience

Tools

AI tools

Microsoft Office Suite

Job description

Visa Direct is one of Visa's fastest-growing businesses, enabling real-time money movement for individuals and businesses globally. As we expand across multiple client segments and use cases, we are seeking a Director on the Client Strategy team to lead the evolution of our client deals or RFPs and strategic projects that help drive growth. The Global VD Client Strategy team is a catalyst for business rhythm, rapidly mobilizing to lead high-priority, time-sensitive initiatives that connect regional needs to product and network teams. Their mission is to deepen client engagement and drive operational excellence through strategic projects, market expansion, and relentless optimization and automation, adopting AI tools such as chatbots and automated RFP repositories to transform productivity and position themselves as the organization’s one-stop shop for innovative, data-driven solutions.

Core Responsibilities

Regional RFP Support

• Create and share best practices to enhance RFP response efficiency, including training regional teams on tools, templates, and strategies that improve win rates and elevate response quality.
• Collaborate with regional teams to refine, standardize, and streamline RFP processes, ensuring adoption of proven methods and smooth coordination on large-scale, high-value opportunities.
• Drive operational excellence by monitoring performance metrics, identifying process gaps, and implementing improvements that consistently deliver high-quality submissions on time with reduced operational strain.

AI Application

• Collaborate with technology teams on a regular cadence to review AI capabilities, share feedback from end‑users, and align on product roadmap priorities that enhance AI application efficiency.
• Identify and expand AI use cases beyond Word and Excel RFP response, exploring PowerPoint pitch, executive summary, Agentic AI for RFP project management, and other process automation opportunities.

Advocacy & Adoption

• Host regional office hour sessions to provide hands‑on seller training, address user questions, and demonstrate the latest RFP best practices.
• Maintain and update training materials on corporate knowledge platforms (e.g., Compass, Visa University), ensuring documentation reflects current functionalities, best practices, and user tips for effective RFP response.

Content Strategy & Management

• Develop and maintain a structured RFP content repository by partnering with cross‑functional teams, organizing and consolidating historical RFP responses, product documentation, and Visa-related materials into an AI‑ready, easily accessible database.
• Implement a content governance framework to define ownership, support models, and scope of RFP-related content, ensuring accuracy and alignment with subject matter experts (SMEs).
• Continuously optimize content quality and accessibility through periodic reviews, metadata tagging, and version control, enabling faster and more consistent RFP responses.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

• 10 or more years of work experience with a Bachelor’s Degree, or at least 8 years of work experience with an advanced degree (Masters, MBA, JD, MD), or at least 3 years of work experience with a PhD. Alternative experience structures provided.
• 8–10 years of business experience in Payments, Corporate and Investment Banking, Technology, or Consulting organizations.
• Track record of developing and communicating a strategy, building relationships across teams and key stakeholders to achieve business goals.
• Excellent verbal and written skills; demonstrated ability to effectively communicate complex technical and business issues and solutions to a variety of stakeholders.
• Can‑do attitude, willingness to move programs forward and deliver under tight deadlines.
• Ability to handle multiple projects and synthesize data.
• Strong presentation skills, comfortable presenting material to executive-level audiences.
• Ability to build credibility, influence, and negotiate at highest levels within core segment organizations.
• Ability to work with a sense of urgency, independently within a complex and ambivalent environment.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.