Director, Program Management - Commercial Ops

Traveltechessentialist; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A global travel technology firm in London is seeking an experienced Director of Program Management to lead cross-functional initiatives and ensure operational excellence. The successful candidate will connect strategy to execution and deliver high-impact programs while managing a team of program managers. This role requires extensive experience in leading large-scale business programs and strong stakeholder management skills.

Benefits

Exciting travel perks

Generous time-off

Parental leave

Flexible work model

Career development resources

Qualifications

• 12+ years of experience leading large-scale, cross-functional business programs.
• Proven ability to connect strategy to execution and deliver measurable business impact.
• Experience in travel, media, or technology industries a plus.

Responsibilities

• Lead a team of senior program managers to drive delivery of strategic priorities.
• Translate strategies into actionable programs that deliver measurable results.
• Manage dependencies, risks, and resources to ensure successful outcomes.

Skills

Leadership

Stakeholder management

Strategic thinking

Communication

Commercial acumen

Job description

Director, Program Management - Commercial Ops

Location: United Kingdom - London

Corporate Solutions

Full-Time Regular

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Director, Program Management – Commercial Operations (TPA)

About the role

The Travel Partnerships and Advertising (TPA) Commercial Operations team is seeking a Director, Program Management to lead a team of senior program managers and drive the delivery of key strategic priorities across our business.

In this role, you will connect strategy to execution, leading cross‑functional initiatives that enable commercial performance and operational excellence across global teams. You will both lead a team and directly deliver complex, high‑impact programs as an individual contributor, ensuring critical initiatives are successfully executed from strategy through implementation.

You will play a key role in shaping how TPA executes against its most important goals and in strengthening program and performance management capabilities across the organization.

What you’ll do

Strategic leadership & business impact

• Translate TPA and Expedia Group strategies into actionable programs that deliver measurable results.
• Partner with leaders across Product, Sales, Operations, and Finance to align priorities and drive execution.
• Anticipate business needs, identify opportunities for improvement, and guide decision‑making through insights and data.
• Connect commercial outcomes to delivery plans, ensuring clear accountability and visibility to progress.

Team leadership & capability building

• Lead and inspire a team of program managers to deliver with excellence, accountability, and collaboration.
• Foster an inclusive, high‑performing culture focused on ownership, clarity, and continuous improvement.
• Coach and develop talent, setting high standards for strategic thinking and stakeholder leadership.

Program delivery & transformation

• Independently scope, design, and deliver complex, cross‑functional programs that drive business transformation.
• Establish governance and frameworks that enable clarity, focus, and effective decision‑making.
• Manage dependencies, risks, and resources to ensure successful outcomes.
• Communicate effectively across all levels — simplifying complexity and driving alignment.
• Champion continuous improvement in program management practices across Commercial Operations.

Who you are

• 12+ years of experience leading large‑scale, cross‑functional business programs.
• Proven ability to connect strategy to execution and deliver measurable business impact.
• Strong commercial acumen, with the ability to link programs to revenue, efficiency, and partner success.
• Skilled in stakeholder management and influence across global, matrixed organizations.
• Excellent communicator who can simplify complex topics for diverse audiences.
• Experience in travel, media, or technology industries a plus.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award‑winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.