Director, Professional Services - Engagement Managers

Menlo Ventures; Greater London; On-site; GBP 100,000 - 130,000; Full time

Job summary

A leading software firm in Greater London seeks a Director of Professional Services for the Northern Region (UK & Ireland). You will manage a team of Engagement Managers, ensuring exceptional customer experience with the Databricks Lakehouse Platform. Ideal candidates will have a proven track record in Professional Services leadership, excellent customer-facing skills, and the ability to develop growth strategies. This position involves collaboration with sales teams and driving engagement to enhance customer value.

Qualifications

• Proven track record managing a senior and high-impact Professional Services team.
• Experience developing growth strategies for business and people.
• Excellent customer-facing skills with Senior Executives.

Responsibilities

• Collaborate with Sales Leaders to develop regional PS strategies.
• Own and drive hiring and building the Engagement Manager team.
• Deliver accurate forecasts against bookings, revenue, and margin targets.

Skills

Professional Services leadership

Customer-facing roles

Coaching others

Service delivery

Program management

Collaborative cross-functional work

Data and AI domain knowledge

Job description

CSQ127R141

The Director of Professional Services Northern Region (UK & Ireland, Benelux and Nordics) will manage a team of Engagement Managers whose role is to ensure that our customers are getting the best from the Databricks Lakehouse Platform, by positioning, preparing, and managing the follow-up of Professional Services and training engagements. Your successful track record of partnering with Sales and Field Engineering teams will ensure our Professional Services organisation makes the greatest impact in the use cases that matter the most, as well as closing revenue and growing consumption as a result. You will actively guide and get involved to enhance your team’s effectiveness, scaling out your commercial skills, guiding investment areas, supporting complex sales cycles and building relationships with important customers in large corporations. You will report directly to the Sr. Director for Professional Services.

The impact you will have:

• Collaborate with the Sales Leaders and Account Executives to develop regional PS strategies that put Databricks and our customers first, to achieve the company mission
• Conceive and drive creative strategies to focus the team to goal, actioning opportunities for your team to most positively affect consumption of the Databricks Lakehouse
• Own and drive hiring and building the Engagement Manager team, scaling as needed without sacrificing quality
• Deliver accurate (+/- 5% of actuals) weekly forecasts against bookings, revenue and margin targets
• Act as the Professional Services sponsor assigned to important regional accounts to lead executive alignment and accelerated $DBU growth
• Develop and deliver enablement content on the Professional Services model and associated processes our PS, FE & Sales teams. Provide thought leadership to develop our service offerings and playbooks with the company goals and Databricks product evolution.

What we look for:

• Consistent track record of success in a Professional Services leadership role, including managing and scaling a senior and high impact team
• Proven experience in senior customer-facing roles that require a mix of influencing, validating, understanding and execution
• Experience rapidly scaling a business including developing a clear strategy for growth across business and people development
• Data and AI domain experience working with large enterprises to realise business value from discovery to production implementations
• Works collaboratively and cross-functionally across go-to-market teams including Sales, Partners, Technical Field driving shared objectives and key results (OKRs)
• Being adept in coaching others to develop their careers and their commercial skills around deals
• Data and AI domain knowledge and experience working with customers to realise business value through to production implementations
• Excellent customer-facing skills with Senior Executives as well as other stakeholders both internally and externally
• Strong service delivery and program management skills with the ability to synthesise desired customer outcomes into well-structured program plans that meet such outcomes
• Travel is required up to 30%

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.