Director, POM Product Management

BNY Mellon; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global financial services company in Manchester is seeking a Director, POM Product Management Manager to lead the Inquiry Management Group. The role involves strategic ownership of product vision, managing cross-functional teams, and focusing on enhancing client experience through effective payment processing. Candidates should have extensive experience in transaction banking and strong knowledge of payment infrastructures. Competitive compensation and benefits offered.

Benefits

Competitive compensation

Generous paid leaves

Health and wellbeing programs

Qualifications

• Vast experience in transaction banking, as a Product Owner, Product Manager, or Business Analyst.
• Proven experience in payment processing and inquiry management.
• Strong understanding of payment infrastructures and market utilities.

Responsibilities

• Define and execute product vision aligned with platform OKRs.
• Collaborate with cross-functional teams to translate business problems.
• Own and manage product backlogs for effective feature delivery.

Skills

Transaction banking experience

Payment processing knowledge

Agile methodologies

Analytical skills

Client engagement

Education

Bachelor’s degree or work experience equivalent

Tools

Jira

Confluence

Excel

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, POM Product Management Manager, to join our BNY Payments Enablement Enterprise Platform team. This role is located in Manchester, United Kingdom.

In this role, you’ll make an impact in the following ways:

The Product Manager will lead the Inquiry Management Group. The Inquiry Management Group sits within the BNY Payments Enablement Enterprise Platform, responsible for managing and resolving transactional inquiries across the payment’s lifecycle. Its scope spans operational support, client experience enhancement, and platform resiliency, with a focus on enabling seamless, compliant, and efficient inquiries resolution.

Key Responsibilities

Strategic Ownership & Vision

• Define and execute product vision aligned with platform OKRs and enterprise priorities.
• Translate complex business problems into actionable and measurable outcomes.

Stakeholder Engagement

• Collaborate across Business, Operations, Technology, Compliance, and Client Services to define business problems and translate them into actionable outcomes (initiatives/epics/stories).
• Lead cross-functional discussions to ensure alignment and clarity of group goals.

Backlog & Delivery Leadership

• Own and manage product backlogs, balancing feature delivery, technical debt, and resiliency.
• Lead PI planning for the group and oversee front-to-back delivery of the group’s capabilities, including active participation in pods’ sprint planning, reviews, and retrospectives in partnership with RTE, Scrum Leads and development teams.

Risk & Compliance Management

• Own and manage risks originating from capabilities delivered.
• Ensure compliance with regulatory frameworks and internal controls.

Performance Monitoring

• Use data-driven insights to monitor group’s pods performance and drive continuous improvement.

Team Enablement

• Provide day-to-day direction to Product Owners and ensure alignment across multiple pod-level backlogs.

Client Experience

• Focus on enhancing client experience through seamless inquiry resolution.
• Ability to design and refine channels for receiving, processing, and resolving clients inquiries.

To be successful in this role, we’re seeking the following:

Education & Experience

• Bachelor’s degree or work experience equivalent.
• Vast experience in transaction banking, with a number of years as a Product Owner, Product Manager, or Business Analyst role.
• Proven experience working on payment processing, including inquiry management.

Domain Expertise

• Understanding of end-to-end payment lifecycle.
• Strong knowledge of payment rails: wires, ACH, instant payments, and emerging networks.
• Strong understanding of payment infrastructures and market utilities (e.g., SWIFT, CHIPS, Fedwire, SEPA, RTP, CHAPS, TARGET2, EPN, FED ACH, etc.).
• Strong knowledge of payment investigation workflows, including exceptions handling, returns, repairs, and claims.
• Familiarity with ISO 20022 and legacy MT messaging standards.
• Experience with cross-border payments and correspondent banking.
• Awareness of regulatory frameworks such as AML, FATF, sanctions screening, PSD2, and the Travel Rule.

Agile Ceremonies & Practices

• Deep understanding of Agile ceremonies: PI Planning, Sprint Planning, Reviews, Retrospectives.
• Proficiency in backlog grooming, decomposition, and prioritization techniques.

User Story Mastery

• Ability to write and refine epics and user stories.
• Translate requirements into clear, testable acceptance criteria.
• Break down complex stories into manageable tasks.

Tools & Frameworks

• Familiarity with Agile tools such as Jira, Confluence, and SAFe frameworks.

Collaboration & Coaching

• Effective collaborator, bridging gaps between tech and business.
• Comfortable with real-world PO scenarios and decision-making under ambiguity.

Technical & Analytical Skills

• Strong analytical and problem-solving skills, with ability to work cross-functionally across business and technical teams.
• Ability to analyze trends and use data to inform product decisions and drive operational efficiency.
• Proficiency with tools like JIRA, Confluence, Excel, and data visualization tools.

Soft Skills & Other Qualities

• Strong communication and documentation skills — able to translate complex payment processes into business and technical requirements.
• High attention to detail, especially in compliance- and risk-sensitive environments.
• Strong problem-solving mindset and ability to work independently in a fast-paced, high-pressure setting.
• Comfortable working in a global, cross-functional team and across different time zones.

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.