Director, People Enablement Design

Nscale; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Nscale seeks a Senior Designer to act as the design engine for People Enablement, shaping onboarding, feedback flows, and leadership behaviours. You will own the design craft across the work and set the standards for how we scale the function.

You will collaborate with engineering and product teams to build scalable onboarding solutions, AI-enabled experiences, and partner-driven designs. This role offers broad impact as we grow globally.

Qualifications

• Deep design craft across related fields and proven portfolio in high growth environments.
• Experience designing onboarding, feedback systems, and leadership behaviours.
• Ability to set standards and drive AI-enabled design initiatives.

Responsibilities

• Design experiences, resources, and nudges that improve how people work.
• Own Manager Essentials and onboarding, including AI-enabled features.
• Set methods and design standards across projects and partner teams.
• Lead design partners: select, brief, manage quality, and stop work thats not landing.
• Demonstrate what works: define success, run experiments, report progress.

Skills

Design craft

Performance consulting

Design thinking

People products

Job description

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

The challenge

People do extraordinary things when two things line up. The right conditions, and people ready to rise to them. The conditions start with clear expectations, real problems that stretch people, and honest guidance the moment they need it. Left to chance, they don’t happen consistently, and creating them is the job of every leader with their own teams. People Enablement builds what leaders use to do that well here. We amplify the Nscale Way and help teams work together effectively.

What you’ll own

This is a builder role, and a senior individual contributor one. You're the design engine of People Enablement. Whatever the company needs built to make people better at their work, it starts here. Onboarding that gets someone contributing in week one. The way managers give feedback. The leadership behaviours we expect as we scale. You own what good design looks like across the work. Some you build yourself, most you get built through others.

Think showrunner. You set the direction, write the first version, then keep the quality high across everything that follows. You're in the room building too, and no part of the work is beneath you. For the right person, this role grows as fast as they do.

You’ll report to the VP of People Enablement, and have a hand in the executive and senior-leadership agenda. You'll work alongside two PMs who've been building and scaling this, and know how Nscale works better than most. We're adding this role because the work has outgrown what any one person can hold, not because what's here isn't working. We're also hiring in the US to own performance systems, so you can stay on the build.

What you’re here to do:

• Design the experiences, resources and nudges that shape how people work here. You start with the problem someone's actually facing, then build the answer.
• Own Manager Essentials and onboarding first, and the AI skills inside them that let people practise and work through a real problem when they hit it.
• Set the method and the standard for everything People Enablement builds, and build AI into the work, so the help is personal and there when it's needed.
• Run our design partners. Choose them, brief them, hold the bar, and stop the work that isn't landing.
• Demonstrate what works. Define success before you start, run experiments, report on what moved and iterate.

What you’ll bring

You’ve gone deep in design craft, across 5Di, performance consulting and design thinking, or related fields. You know when to use which. You’ve owned a portfolio of people products in a high growth environment, and been accountable for what excellence looks like. .

This job likely isn't for you if:

• You’re looking for a stable, predictable environment.
• You'd rather run the process, rather than build.
• You’re not always using AI smartly as part of your day to day workflows
• You want to manage a team straight away. This is hands on.

Your first six to nine months:

• New global digital onboarding. Design and build it from scratch, in collaboration with our engineering partners. One solution that works across every region and gets someone contributing quickly.
• Manager Essentials. Build and scale it so it's right for Nscale, and so managers have what they need the moment they need it, not a course they sit through later.
• You’ve taken the time to understand the challenges and opportunities in front of our teams and you’ve made real progress on a prioritised backlog of solutions.

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