Director, OPS General Management Manager

BNY Mellon; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global financial services company is seeking a Director, OPS General Management Manager in Manchester, UK. The ideal candidate will have robust experience in payments and liquidity management, with a proven record of leading diverse teams and driving operational excellence. This role includes developing strategic business practices, managing P&L responsibilities, and fostering an inclusive environment. The position also offers competitive compensation and a culture focused on personal growth and wellbeing.

Benefits

Competitive compensation

Wellbeing programs

Flexible leaves including volunteer time

Qualifications

• Proven experience in payments and liquidity management.
• Ability to lead diverse teams and projects.
• Strong background in treasury best practices.

Responsibilities

• Architect a high-performing Payments & Liquidity Management organization.
• Lead diverse teams and enhance operational excellence.
• Develop business strategies and align with organizational goals.
• Partner with various platforms for liquidity optimization.
• Manage resources, projects, and P&L responsibilities.

Skills

Payments and liquidity management expertise

Leadership and mentoring

Cross-functional program organization

Data-driven decision making

Strong collaboration skills

Job description

Overview

Director, OPS General Management Manager. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, OPS General Management Manager to join our Payments Processing team. This role is located in Manchester, UK.

Responsibilities

• Architect and structure a high-performing, agile Payments & Liquidity Management organization—instilling an AI-first mindset and leveraging digital platforms to drive operational excellence and continuous innovation.
• Lead and inspire a network of diverse teams through subordinate managers, fostering collaboration, accountability, and career-building mentorship.
• Develop and execute forward-looking business and functional strategies—aligning liquidity forecasting and treasury best practices with BNY’s broader goals.
• Partner with the Payment Enablement Platform, translating efficiency requirements into agile delivery roadmaps that optimize liquidity flows, enhance real-time liquidity visibility, and reduce operational risk.
• Oversee resource planning, project delivery, and budget management—balancing cash positions across regions and products to hit ambitious targets while maintaining the highest standards of quality and control.
• Attract, develop, and retain top talent by cultivating a culture of continuous growth, engagement, and high performance—backed by targeted mentorship programs, leadership forums, and flexible work models.
• Drive the evolution and implementation of policies, procedures, and governance frameworks that enhance liquidity management, streamline payment inquiries, and elevate the overall client experience.
• Own full P&L, budget, and human-capital responsibilities—ensuring your teams consistently achieve and exceed objectives while championing diversity, equity, and inclusion in every decision.

Qualifications

• A seasoned payments and liquidity management leader who combines strategic vision with hands-on expertise in intraday liquidity forecasting and treasury integrations.
• A proven organizer of high-impact, cross-functional programs—comfortable setting enterprise-wide priorities and translating them into agile delivery sprints.
• An empowering leader and mentor—committed to fostering inclusive, psychologically safe environments.
• A collaborative influencer—adept at building strong partnerships across Technology, Operations, Risk, Commercial, and Treasury teams.
• A data-driven thinker—skilled at using AI and digital analytics to uncover efficiency gains and continuously raise the bar on service excellence.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.