Director of Urgent Care Operations

NEMS Community Benefit Services Ltd; Mansfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

NEMS CBS is seeking an experienced senior operations manager to lead the urgent face-to-face care at the Urgent Treatment Centre (UTC) and PC24 sites. The role focuses on delivering operational performance targets, including access, workforce planning, safety, quality and budget adherence, while working with the wider leadership team to drive service improvement.

The post holder will provide senior management across NEMS, guiding performance reporting, capacity planning, and collaboration with

Responsibilities

• Oversee day-to-day operational delivery of urgent care services.
• Drive performance against key performance indicators and improvement plans.
• Collaborate with clinically-led teams to deliver high-quality, cost-efficient services.
• Lead on capacity planning, workforce development and succession planning.
• Support the UTC and PC24 managers to deliver service requirements and recovery actions.

Job description

NEMS CBS is seeking an experienced senior operations manager to lead the urgent face-to-face care at the Urgent Treatment Centre (UTC) and PC24 sites. The role focuses on delivering operational performance targets, including access, workforce planning, safety, quality and budget adherence, while working with the wider leadership team to drive service improvement.

The post holder will provide senior management across NEMS, guiding performance reporting, capacity planning, and collaboration with