Director of Program Excellence & Operations

Cielo Talent; Greater London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading talent acquisition firm is seeking a Director - Program Excellence to drive operational excellence and innovation across client programs. The ideal candidate will manage cross-functional initiatives, optimize service delivery, and enhance client satisfaction. Candidates should have 8+ years of experience in talent solutions and a strong grasp of continuous improvement methodologies. The position offers opportunities across EMEA and requires strategic thinking and excellent communication skills.

Qualifications

• 8+ years' experience in talent solutions or project management.
• Proven track record of leading large-scale operational initiatives.
• Strong background in continuous process improvement methodologies.

Responsibilities

• Lead the design and implementation of scalable operating models.
• Drive continuous improvement initiatives using data and analytics.
• Guide change management efforts for new processes and tools.

Skills

Analytical skills

Communication

Stakeholder management

Problem-solving

Continuous improvement methodologies

Education

Bachelor’s degree

Post-graduate degree

Tools

Recruitment technologies (ATS, CRM)

Data analytics tools

Microsoft Office Suite

Job description

A leading talent acquisition firm is seeking a Director - Program Excellence to drive operational excellence and innovation across client programs. The ideal candidate will manage cross-functional initiatives, optimize service delivery, and enhance client satisfaction. Candidates should have 8+ years of experience in talent solutions and a strong grasp of continuous improvement methodologies. The position offers opportunities across EMEA and requires strategic thinking and excellent communication skills.