Director of Operations & Quality

Aimbridge; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading hotel management company in the UK is seeking a Director of Operations & Quality to oversee General Managers across hotels. This role requires significant hotel leadership experience and a proven track record in delivering commercial results. As a trusted advisor, you will ensure exceptional guest experiences while maximizing profitability. Join a company committed to fostering a diverse team and shaping the future of hospitality.

Benefits

Industry-leading training and development programmes

Private medical insurance

Company car allowance

Generous hotel discounts

Qualifications

• Significant experience in a multi-site hotel leadership role, preferably within a branded environment.
• A proven track record of delivering commercial results and driving performance across diverse portfolios.
• Strength in strategic thinking, decision-making, and stakeholder management.

Responsibilities

• Lead a region of General Managers to drive operational excellence.
• Shape and deliver the operational strategy, championing a performance-led culture.
• Build capability and inspire ambition among future leaders.

Skills

Multi-site hotel leadership experience

Commercial results delivery

Strategic thinking

Interpersonal skills

Job description

Who are Aimbridge?

Aimbridge Hospitality EMEA is a division of the world’s leading third-party hotel management company, operating a diverse portfolio of globally recognised brands including Hilton, IHG, Accor, and Marriott—and everything in between.

Our business is built on connection: connecting great people to great experiences in exciting destinations. With a “people-first” culture at our core, we’re passionate about creating places where our teams can thrive and our guests can feel truly cared for.

What’s in it for me?

As part of the Aimbridge leadership community, you’ll have access to a market-leading suite of rewards and benefits, including:

• Industry-leading training and executive development programmes
• Private medical insurance and life assurance
• Company car allowance
• 33 days annual leave
• Company sick pay
• Generous hotel discounts across our global portfolio – including staff rates and up to 50% off food, beverage, and spa
• Wagestream – access up to 40% of your pay as you earn and set automatic savings to support your financial wellbeing
• 24/7 access to our Employee Assistance Programme

What will my new role look like?

As Director of Operations & Quality, you will lead a region of General Managers, driving operational excellence and ensuring our hotels consistently deliver exceptional guest experiences in line with both Aimbridge and brand standards.

Reporting to the Vice President of Operations, you will play a pivotal role in shaping and delivering our operational strategy—championing a performance-led culture that reflects our vision, mission, and values, while maximising profitability for our owners.

You’ll be a trusted advisor and coach to your GMs—building capability, inspiring ambition, and creating clear pathways for our future leaders to grow. Your leadership will balance commercial acumen with people-centricity, ensuring that both performance and culture thrive hand in hand.

What experience do I need?

To succeed in this role, you will bring:

• Significant experience in a multi-site hotel leadership role, preferrably within a branded environment
• A proven track record of delivering commercial results and driving performance across diverse portfolios
• Deep understanding of the internal and external factors influencing hotel performance
• Strength in strategic thinking, decision-making, and stakeholder management
• Exceptional interpersonal and influencing skills, with the ability to engage, motivate, and challenge at all levels

This is a UK-wide field-based role with regular travel across your regional portfolio.

As a global leader in hospitality management, we are committed to building teams that reflect the rich diversity of the communities we serve—and to giving every individual “A Place to Grow.”

If you’re ready to help shape the future of hospitality, apply today and join a company where one vision connects us all.