Director of Operations

Marriott Hotels Resorts; City of Edinburgh; On-site; GBP 50,000 - 70,000; Full time

Job summary

A premier hotel in Edinburgh is looking for a Director of Operations to enhance guest experience and drive business goals. This role involves coaching teams, decision-making, and implementing innovative solutions. Candidates should have strong communication skills, a keen eye for detail, and a passion for hospitality. The position offers full-time employment in a vibrant culture within a newly built hotel featuring modern amenities and stunning views.

Benefits

World class training and development

Unlimited career opportunities

Wellness and mental health programmes

Discounted accommodation, food and beverage

Discounts for friends and family

Curated discounts in shops

Qualifications

• A keen eye for detail.
• Excellent communication skills.
• A positive mindset.
• Creative thinking.
• A genuine passion for working in hospitality.

Responsibilities

• Be an ambassador for the W brand.
• Drive key decision-making for business goals.
• Coach operational teams in guest satisfaction.
• Facilitate creative solutions for guest satisfaction.
• Set accountability goals for team performance.

Skills

Risk Management

Negotiation

Operational management

Smartsheets

Strategic Planning

Team Management

Budgeting

Leadership Experience

Program Development

Supervising Experience

Financial Planning

Job description

Description

W Edinburgh is hiring a Director of Operations to join the team! We invite you to play an integral part in bringing to life this unique project.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires : whatever whenever.

ABOUT THE ROLE

Reporting to the General Manager as Director of Operations you will play a key role in ensuring brand service strategy exceeds the needs and expectation of the guest.

Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is detail-oriented, a people‑person and passionate!

As Director of Operations key aspects of your role will include :

• Being an ambassador for the W brand
• Be a key driver in decision‑making for achievement of business goals
• Coaching and supporting operational teams in guest satisfaction needs
• Facilitating creative solutions to continually improve guest satisfaction scores
• Set goals and expectations to hold Talent accountable for successful performance

Qualifications

• A keen eye for detail
• Excellent communication skills
• A positive mindset
• Creative thinking
• A genuine passion for working in hospitality

Benefits

• World class training and development including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation food and beverage in over 9000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon reflecting the city’s festival spirit this 12‑storey structure is the centerpiece of Edinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.

This W hotel helps redefine the city’s hospitality landscape. Accordingly it fuses the brand’s signature amenities with modern design and W Happenings highlighting what’s new in design fashion music and culture.

Built in 2023 this new W hotel accommodates guests across 244 stylish guestrooms including 45 suites. While staying here guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360‑degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.

If this sounds like the perfect place for you apply to be a Director of Operations with us today!

Marriott International is an equal opportunity employer and believes in hiring a diverse workforce and sustaining an inclusive people‑first culture. We are committed to non‑discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Key Skills

• Risk Management
• Negotiation
• Operational management
• Smartsheets
• Strategic Planning
• Team Management
• Budgeting
• Leadership Experience
• Program Development
• Supervising Experience
• Financial Planning

Employment Type : Full‑Time

Experience : years

Vacancy : 1