Director of Live Ops & Delivery Strategy

Electronic Arts Ltd; Manchester; On-site; GBP 140,000 - 190,000; Full time

Job summary

Electronic Arts is seeking a Development Director II to lead delivery across Playdemic projects. This senior role owns end-to-end live service execution, ensuring high quality, predictable, and commercially successful outcomes while partnering with senior leadership, product, design, and engineering.

You will drive long-range planning, capacity forecasting, and cross-functional alignment, fostering a culture of ownership and continuous improvement across global teams and external partners to

Qualifications

• 10+ years in production, program management, or operations within game development or similar environments.
• Proven track record leading large, cross-functional teams delivering complex products.
• Strong experience in live service development and continuous content delivery.
• Demonstrated success in operational planning, capacity forecasting, and execution at scale.
• Experience working with external partners or distributed development teams.

Responsibilities

• Own end-to-end delivery of all features, live ops content, and new product initiatives.
• Establish and evolve a scalable operating model for live service development.
• Drive roadmap execution, ensuring alignment to product strategy, commercial goals, and player value.
• Define and enforce clear production standards, processes, and workflows across all disciplines.
• Ensure consistent delivery against quality, timeline, and budget commitments.
• Lead long-range planning, capacity modelling, and resource allocation across the game team.
• Translate product strategy into achievable plans, balancing ambition with execution realities.
• Partner with discipline leaders to ensure skill coverage, team structure, and scalability.
• Identify risks, dependencies, and bottlenecks early, driving proactive mitigation strategies.
• Continuously optimise team efficiency through data-driven planning and KPI frameworks.
• Drive alignment across Product, Design, Engineering, Art, QA, and Analytics.
• Lead cross-team collaboration to solve complex problems and unlock delivery at scale.
• Foster a culture of ownership, accountability, and transparency.
• Drive continuous improvement in how we leverage external development and partnerships.
• Own outsourcing budgets and vendor performance, ensuring value and quality.
• Build strong relationships with external teams, creating a "one team" operating model.

Skills

Leadership

Communication

Stakeholder management

Strategic thinking

Data-driven decisions

Risk management

Financial acumen

Tools

Jira

Dashboards

Analytics

Job description

Electronic Arts is seeking a Development Director II to lead delivery across Playdemic projects. This senior role owns end-to-end live service execution, ensuring high quality, predictable, and commercially successful outcomes while partnering with senior leadership, product, design, and engineering.

You will drive long-range planning, capacity forecasting, and cross-functional alignment, fostering a culture of ownership and continuous improvement across global teams and external partners to