Director of IT Ops & Digital Experience

Virgin Media Business Ireland; Greater London; Hybrid; GBP 150,000 - 190,000; Full time

Benefits offered by this job

Bonus

Car Allowance

Private medical insurance

Pension

Job summary

LibertyBlume is seeking a Director of IT Operations in London to lead the internal technology estate across geographies and time zones. This senior role owns end-to-end architecture, strategy, governance and security, partnering with a Managed IT provider to drive value and risk management.

You will shape platforms including Workday, ERP, Microsoft, and Atlassian, deliver an AI-first roadmap, and ensure resilient, compliant operations while supporting a large workforce globally.

Qualifications

• Established leadership experience owning IT Operations, enterprise platforms and technology services across a large-scale business environment.
• Strong track record of defining technology strategy and transforming or consolidating complex systems estates through change and growth.
• Deep understanding of enterprise platforms, including ERP, HCM, collaboration tools, Microsoft technologies, identity and access management, integrations and data governance.
• Experience designing and governing technology landscapes across multi-site, international organisations.
• Expertise in managing outsourced IT service providers, governance and accountability against SLAs.
• Experience improving Digital Employee Experience (DEX) through data, tooling and user insights.

Responsibilities

• Define and deliver internal technology strategy and roadmap.
• Drive an AI-first, scalable systems architecture for a global business.
• Own core business platforms including HCM, ERP, CRM, Microsoft, Atlassian and other enterprise applications.
• Lead system implementations, upgrades, integrations and vendor relationships.
• Ensure robust data integrity, reporting and governance across the estate.
• Lead the DEX strategy, improving how colleagues interact with technology.
• Oversee security, compliance, risk management and audit readiness.
• Manage technology budgets and drive value for investment.
• Own the relationship with the Managed IT provider and ensure service delivery.

Skills

IT Operations leadership

Enterprise platforms

Technology strategy

Vendor management

Security & compliance

Cross-functional collaboration

Job description

LibertyBlume is seeking a Director of IT Operations in London to lead the internal technology estate across geographies and time zones. This senior role owns end-to-end architecture, strategy, governance and security, partnering with a Managed IT provider to drive value and risk management.

You will shape platforms including Workday, ERP, Microsoft, and Atlassian, deliver an AI-first roadmap, and ensure resilient, compliant operations while supporting a large workforce globally.