Director of IT Operations and Service Delivery

Big Red Recruitment Midlands Limited; United Kingdom; Hybrid; GBP 110,000 - 120,000; Full time

Job summary

A prominent recruitment agency is seeking a Director of IT Operations to oversee IT infrastructure and service delivery across multiple locations. The role requires over 10 years of experience in IT leadership, including expertise in Azure and digital transformation. Located in Huddersfield, the position offers a salary range of £110,000 - £120,000 with hybrid working options.

Benefits

Competitive salary

Benefits package

Hybrid working model

Qualifications

• 10+ years in IT leadership, including 5+ at Director level.
• Deep knowledge of infrastructure and IT service management.
• Proven success driving digital transformation at scale.

Responsibilities

• Lead infrastructure and service delivery operations for a global enterprise.
• Optimise cloud, workplace, and collaboration technologies.
• Drive operational excellence through automation and KPIs.

Skills

IT leadership

Stakeholder management

Communication skills

Digital transformation

Tools

Azure

Microsoft 365

ServiceNow

Job description

Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You’ll oversee IT infrastructure, workplace technology, and service delivery across multiple locations, ensuring scalability, security, and an outstanding user experience.

Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance end‑user services, and embed ITIL and DevOps practices to deliver continuous improvement.

You will:

• Lead infrastructure and service delivery operations for a global enterprise.
• Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow).
• Drive operational excellence through automation, KPIs, and robust vendor management.
• Manage multimillion‑pound budgets and guide strategic investment.

You bring:

• 10+ years in IT leadership, including 5+ at Director level.
• Deep knowledge of infrastructure, Azure, and IT service management.
• Strong stakeholder management and communication skills.
• Proven success driving digital transformation at scale.

This is an opportunity to lead modernisation, strengthen resilience, and deliver measurable business impact within a respected global brand.

The ideal candidate will have come from a background of scale, working across multiple site locations.

Hybrid working 2-3 days office based.

Huddersfield

Salary £110,000 - £120,000 + benefits.

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.