Director of Income Services

Clarion Housing Careers; Hounslow; Hybrid; GBP 115,000 - 163,000; Full time

Job summary

A leading housing association in the UK is looking for a Director of Income Services to develop a forward-thinking income strategy. In this hybrid role, you will lead income collection across various products and drive continuous improvement while navigating economic challenges. The ideal candidate should demonstrate transformational leadership and a commitment to a customer-focused approach.

Qualifications

• Proven experience in leading income collection processes.
• Ability to drive change in organization and systems.
• Strong understanding of economic challenges and housing policies.

Responsibilities

• Lead all income collection processes across various products.
• Drive system and people change across the income function.
• Introduce innovative ideas for rent and service charge setting.

Skills

Transformational leadership

Customer-focused approach

Strategic thinking

Collaboration

Job description

Location : Hybrid / Greater London House, NW1

Salary: London - £137,003 - £162,692 per annum / National - £115,004 - £136,569 per annum plus £8,000 car allowance

Hours: 36 per week

Contract Type : Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 , and one of LinkedIn's Top Companies 2024.

Are you ready to develop a forward-thinking income strategy and lead a service that makes a real impact? We're seeking an inspiring, strategic leader to join us as the Director of Income Services.

In this cross-tenure role, you'll lead all income collection processes across rental, commercial, and homeownership products, ensuring a consistent, customer-focused approach that maximises recovery and efficiency. You'll bring transformational leadership to the service, driving system and people change across the income function to create a culture of accountability, continuous improvement, and collaboration.

Working closely with colleagues in Finance, Housing, and Policy, you'll introduce fresh ideas for rent and service charge setting, strengthen performance, and ensure we continue to adapt to the evolving requirements of leasehold and benefit reform. Your strategic leadership will help us navigate economic challenges while maintaining our commitment to supporting residents to sustain their homes.

Join us at a pivotal time of change. We're transforming ou...