Director of Group Operations Strategy & Development

Referrals Only; Greater London; Hybrid; GBP 112,000 - 152,000; Full time

Job summary

Monzo is seeking a senior leader to own the Group Chief Operating Officer strategy, spanning UK Ops, EU Ops and Controls. You will align goals, partner with Finance on budgeting and forecasting, and drive a global operating model designed for scale and local relevance.

You will deliver key strategic projects, communicate progress to the CEO and leadership teams, and ensure governance across a matrixed organization with strong cross-functional accountability.

Qualifications

• Senior strategic level experience in fintech or complex operational environments.
• Proven ability to turn strategy into executable projects and track progress.
• Strong communication skills with clear executive storytelling for diverse audiences.
• Experience navigating global versus local operational structures and trade-offs.

Responsibilities

• Define and own the Group COO strategy covering UK Ops, EU Ops and Controls.
• Lead goal setting, budgeting insights, and monthly forecasting with Finance.
• Design a global operating model balancing efficiency with local requirements.
• Deliver high-impact strategic projects and report progress to leadership.

Job description

London / Remote | £112,200 - £151,800, L70 on the Operations Framework + Incentive Awards tied to your performance + Benefits

Our North Star in Operations is to deliver seamless support that builds trust, deepens loyalty, and powers Monzo’s sustainable, profitable growth.

Sitting at the very heart of Monzo Global Operations, you will work within our Group COO team, partnering closely with the Global Operations Leadership team and key Monzo stakeholders to tackle our biggest strategic priorities in pursuit of our challenging goals. You will bridge the gap between bold ambition and rigorous operational execution - turning complex challenges and priorities into clear, measurable actions to progress across UK Operations, EU Operations and Controls. In this role you will build strong relationships with leadership across Customer Operations, EU Operations, Controls, Finance, Tech disciplines and the wider Monzo team, working collaboratively to help build and deliver on our Group COO strategy and operating model.

Setting the GCOO Strategy

• Shape and own the big picture: You’ll define, align, and maintain a clear strategy for the Group COO team. Making sure it covers everything across UK Ops, EU Ops, and Controls, so everyone knows where we’re heading and why.

Goal Setting & Alignment

• Align our goals: you’ll lead the goal-setting process for the GCOO area. Making sure our top-level objectives fit seamlessly with the goals of each sub-function, keeping all our teams rowing in the same direction.
• Keep us on budget with clear insights: You’ll partner closely with Finance to build and embed a simple, dependable monthly reporting process. Bringing real rigour and clear forecasting to the numbers so we always understand our financial health.

Global Operating Model

• Design for a global Monzo: you’ll lead the shift as GCOO transitions into a fully functioning global operating model - building everything with a "global by design" mindset from day one. You’ll help architect how we scale by balancing global efficiency with local market operational requirements, always ensuring we think “global first”.

Strategic Project Delivery

• Deliver key projects: You’ll take full accountability for a range of high-impact short and medium-term strategic projects, collaborating with teams across all of Monzo to get them over the line.

Tracking & Governance

• Keep everyone informed: You’ll track our progress against the GCOO strategy and make sure key updates are clearly communicated - whether that’s for CEO reporting, the PRA 90-Day Plan, or our own GCOO Leadership Team.
• You have extensive experience operating at a senior strategic level (ideally within fintech, or complex operational environments). You have a track record of shaping business strategy through structured problem-solving, data, and deep business insight.
• You are a proven executor, able to turn strategy into executable projects, ensuring those projects deliver to time and quality. You switch between the strategic and practical with ease, analysing issues strategically but also being able to ‘do the detail’ to ensure successful execution
• You excel in highly matrixed environments where ownership is shared. You know how to build alignment, resolve trade-offs, and hold cross-functional teams accountable without needing direct reporting lines.
• You speak the language of Operations, Finance, Technology and Controls. You can comfortably translate complex operational or technical signals into clear executive narratives for both technical and non-technical audiences.
• You thrive in unstructured environments where no playbook exists. You enjoy establishing governance, clear communication strategies and moving fluidly between strategic vision and hands‑on operational delivery.
• You bring financial discipline and analytical capability, with hands‑on experience partnering with Finance to connect operational levers directly to commercial performance.
• You have experience and strong aptitude for navigating complex global versus local operational structures and managing trade-offs across multiple markets
• You have superb communication skills with a proven ability to distill complex ideas and metrics into actionable insights through effective story‑telling, high‑impact board decks, and clear leadership updates.

The application journey has 3 key steps

• Application questions - we have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
• Recruiter Call - 30 mins
• 1st stage Technical Interview - 1 hour
• *potential additional stage to be decided.

The closing date for applications is 9am Monday 19th October

If you're successful in applying for this role, the standard release period is 8 weeks. This gives your current team time to plan for your move and ensures a smooth handover, while setting you up for success in your new role.

Sometimes teams may be able to release people sooner, and if that’s the case, Hiring will work with your current manager to agree to a shorter release period. Whatever the timeline, we’ll make sure you’re kept in the loop and supported throughout.

If you have any queries, please reach out to @Neens (please note I am on annual leave 6th to 19th October)