Director of Enterprise Services

Close Brothers Group; City Of London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading UK merchant banking group seeks a Director of Enterprise Services to shape and deliver their Enterprise Technology strategy. The successful candidate will lead senior technology leaders, ensuring system resilience and compliance while driving innovation. Key qualifications include a solid grasp of ITIL practices and experience in cloud infrastructure projects. The role promises a dynamic work environment focused on empowering teams to make a meaningful impact.

Benefits

Private medical

Discounted health checks

Stakeholder pension contribution

Cycle to work scheme

Gym discounts

Purchase additional holiday

Qualifications

• Solid grasp of ITIL practices including incident, problem and change management.
• Technical expertise in IT service provision and infrastructure technologies.
• Experience in banking or financial services is a plus.
• Proven success in delivering cloud infrastructure projects.

Responsibilities

• Lead a team of senior technology leaders across Enterprise Services.
• Ensure service resilience, stability, and reliable collaboration.
• Oversee the implementation of security tooling and regulatory requirements.
• Shape the Enterprise Services roadmap to align with business goals.
• Manage budgets and supplier relationships for enterprise-wide innovation.

Skills

ITIL practices

Cloud infrastructure projects

Commercial acumen

Leadership

Excellent communication skills

Job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discussing flexible work options to help you balance your work and home life.

We are looking for an impactful Director of Enterprise Services to shape and deliver our Enterprise Technology strategy. From Cloud and Infrastructure to Service Desk and Identity Management you’ll oversee the teams that keep our systems resilient, secure and customer-focused. You’ll work closely with business and tech leaders to drive innovation, enable change and ensure our platforms are built to last. If you’re passionate about making complex systems run smoothly and empowering teams to deliver real impact this could be your next big move!

RESPONSIBILITIES

• Lead a team of senior technology leaders across Enterprise Services, including production support, release and deployment, service desk, identity and access management, governance, cloud and infrastructure, enterprise platforms, quality engineering and delivery of the central IT change portfolio. Ensure clear direction and strong alignment with the bank’s wider business goals and priorities.
• Strengthen service resilience and collaboration by ensuring Enterprise Services are stable and reliable while fostering a culture of teamwork that enables technology and change teams to deliver meaningful value to customers and the business.
• Safeguard security and compliance by overseeing the implementation of security tooling and vulnerability management in partnership with Group Security while ensuring all governance and regulatory requirements are met to the highest standards.
• Shape the Enterprise Services roadmap across application support, release and deployment tooling, and centres of excellence ensuring alignment with business goals and customer outcomes.
• Optimise performance and partnerships, including managing budgets, supplier relationships and service agreements while identifying opportunities to improve platforms and drive enterprise-wide innovation.

Developing Our People: as a People Leader you will be responsible for inspiring and motivating your team, building an inclusive high-performing culture through thoughtful leadership development, succession planning and values-led communication. Encouraging your team to take responsibility for their own personal development will be key and providing support through regular feedback will empower your people!

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE / ARE :

• A solid grasp of ITIL practices including incident, problem and change management alongside service mapping and SLA creation.
• Technical expertise across end-to-end IT service provision, infrastructure technologies and control frameworks such as COBIT, NIST and ISO27000.
• Experience in banking or financial services with a strong understanding of IT shared services, infrastructure and enterprise platforms.
• Proven success in leading strategic change and delivering cloud infrastructure projects within complex organisations.
• A strong commercial acumen and ability to influence at senior levels with a clear focus on operational impact.
• A track record as a motivational leader and agile change agent able to mobilise and partner with key stakeholders.
• Excellent communication and presentation skills with the ability to operate at pace while maintaining quality and clarity.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE :

• An understanding of banking regulatory requirements – an advantage but is not a prerequisite.

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us please email us at or request a call back.

This role falls under the senior management certification regime and has been identified as a material risk taker.

ABOUT US

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

THE BENEFITS

• Private medical
• Discounted health checks
• Stakeholder pension contribution
• Cycle to work scheme
• Gym discounts
• Purchase additional holiday