Director of Commercial Excellence

Royal Mail; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading postal services company is seeking a Director of Commercial Excellence to drive strategic initiatives and transformations across key areas. The role involves partnering with senior leadership, problem-solving, and enhancing communication strategies. The ideal candidate will have strong consulting experience and proven leadership abilities. This position offers a competitive salary, bonus potential, and extensive employee benefits, including family support and health services.

Benefits

Highly competitive salary

Car allowance

Healthcare

35% annual bonus potential

Company pension scheme

Family friendly support

Qualifications

• Proven track record in strategy, transformation, and complex stakeholder management.
• Strong experience in large-scale organisational change and leadership.
• Expertise in crafting compelling storylines and presentations.

Responsibilities

• Partner with the MD to define and deliver strategic initiatives.
• Lead organisational transformation and drive cultural change.
• Drive board-level and external reporting with clarity.

Skills

Energetic leadership style

Top-tier consulting experience

Problem-solving skills

Influencing at executive level

Adaptability

Job description

We are seeking a dynamic and strategic leader to join Royal Mail as Director of Commercial Excellence. This high-profile role acts as a strategic execution partner to the Managing Director of Out-of-Home & Commercial Excellence, driving and assuring the most critical initiatives across Marketing, Contact Centres, Commercial Systems (SAP & CRM), and Digital. You will be at the centre of transformation, shaping communications, leading programme delivery, and aligning cross-functional priorities. This is a unique opportunity to influence the future of one of the UK's most iconic organisations.

Key Responsibilities

• Partner with the MD to define and deliver strategic initiatives that accelerate growth, transformation, and customer impact.
• Act as a trusted advisor, providing insight and solutions to complex commercial and organisational challenges.
• Serve as the strategic glue across Marketing, Digital, OOH, Contact Centres & Commercial Systems-aligning leaders and surfacing interdependencies.
• Lead organisational transformation, embedding new ways of working and driving cultural change.
• Enhance the MD's external presence through media preparation, PR engagements, and executive communications.
• Develop high-impact executive presentations, storylines, and scripts for internal and external audiences.
• Drive board-level and external reporting with clarity, consistency, and precision.
• Lead the MD's Office, interfacing with CCO & CEO offices (Royal Mail and IDS), ensuring timely and impactful delivery.
• Represent the MD in select forums, ensuring continuity of leadership and decision-making.

Key Dimensions of Success

• Delivery of strategic initiatives with measurable business impact.
• Strong stakeholder alignment and collaboration across functions.
• High-quality executive and external communications.
• Demonstrated influence on transformation outcomes and cultural shifts.

Qualifications

• Energetic, modern leadership style with a bias for action.
• Top-tier consulting background.
• Proven track record in strategy, transformation, and complex stakeholder management.
• Exceptional problem-solving skills and ability to turn ambiguity into clear direction.
• Strong experience in large-scale organisational change and leadership.
• Outstanding communication skills, with the ability to influence at executive and board level.
• Expertise in crafting compelling storylines and presentations.
• Solid understanding of commercial levers across marketing, digital, customer experience, and contact centres.
• Highly adaptable and resilient in fast-paced, complex environments.

Benefits

• Highly competitive salary, plus car allowance, healthcare, 35% annual bonus potential, LTIPs, 30 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates, Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay.
• Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
• Available only to perm employees.

Next Steps

The next stage of the selection process will be a face-to-face/virtual interview consisting of competency-based and role-specific questions.