Director of Account Management, Corporates

AlphaSense; City Of London; On-site; GBP 85,000 - 120,000; Full time

Job summary

A growing data insights firm in the UK is seeking a Corporate Director of Account Management to lead their team and achieve renewal targets. The role involves driving customer outcomes, coaching the team, and collaborating with sales for growth. Candidates should have significant SaaS experience and a proven track record in account management. This position is full-time and offers an opportunity to shape the customer journey in a dynamic environment.

Qualifications

• 10 years of work experience in sales, account management, or client success, with 3 years of management experience with SaaS products.
• Ability to distill and explain complex issues in simple terms.
• Outstanding oral, written, and presentation skills.

Responsibilities

• Directly lead a team of Corporate Account Managers to achieve renewal targets.
• Drive successful customer outcomes by increasing renewal rates and reducing churn.
• Provide transparent insight into your team’s performance to leadership.

Skills

Proven track record of managing a team

Strong communicator

Experience with SaaS platforms

Job description

About AlphaSense

The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision‑making. AlphaSense delivers insights that matter from a trusted universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals and clients’ own research. Since 2011 our AI‑based technology has empowered professionals worldwide to make smarter business decisions.

About the Team

The Customer Success team is composed of a highly trained Product Specialist group and Account Managers who provide strategic guidance to our robust book of business spanning Fortune 1000 businesses and some of the largest financial institutions in the world. We obsess over customers, ensuring they have the right data to make the best decision possible, while maximizing product usage and uncovering opportunities to grow the business.

About the Role

As the Corporate Director of Account Management UK you will manage a global team of Account Managers who achieve and surpass dollar renewal‑rate targets through renewals and deepening and widening their accounts. You will expand the Account Management Team and drive AlphaSense’s business success forward.

Who You Are

• Proven track record of managing a team
• Passionate about learning and always seeking the next challenge
• Systems thinker who turns unstructured processes into effective, scalable systems
• Measure success by the success of customers; instill this in the team to ensure an excellent customer experience
• Obsessed with adding value to the team through coaching and feedback
• Ambitious, with impeccable integrity and curiosity
• Significant experience building direct client relationships at the senior level and handling escalations; relish real customer conversations
• Servant leadership is innate—committed to others’ success
• Strong communicator; able to parse nuanced data and draw actionable conclusions
• Significant experience with SaaS platforms

Candidate Requirements

• 10 years of work experience in sales, account management or client success, with 3 years of direct people‑management experience with SaaS products
• High aptitude and willingness to learn; much technical knowledge is learned on the job
• Ability to distill and explain complex issues in simple terms
• Experience operationalizing the customer journey
• Intelligent, articulate, consultative and confident client‑facing professional
• Motivation and ability to contribute to a dynamic, entrepreneurial team culture
• Superior ability to develop rapport with new people and maintain relationships, combined with a positive, proactive personality
• Energetic and creative; curious, quick to learn and adapt
• Outstanding oral, written and presentation skills
• Effective time management and task prioritization when under pressure
• Willingness to travel
• Ability and interest to work autonomously for a small, fast‑growing company; can make the role their own and play a large role in company success

What You’ll Do

• Directly lead a team of Corporate Account Managers to achieve and surpass dollar renewal‑rate targets and identify growth opportunities
• Drive successful customer outcomes by increasing renewal rates, reducing churn and expanding revenue through deeper relationships and higher product adoption
• Deliver revenue growth and forecasting, drive customer outcomes, talent management and development, and shape the customer narrative through data
• Coach and mentor team members on call coaching, development, best practices and accountability
• Provide transparent insight into your team’s performance to leadership
• Recruit top talent and participate in hiring and onboarding, from interviewing to shepherding new hires in their first months
• Collaborate with sales to drive successful growth outcomes

Equal Opportunity Employer Statement

AlphaSense is an equal‑opportunity employer committed to a work environment that supports, inspires and respects all individuals. All employees share the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to all aspects of employment, including recruitment, hiring, training, advancement and termination. AlphaSense provides reasonable accommodation to qualified employees with protected disabilities as required by applicable laws.

Recruiting Scams and Fraud

AlphaSense is aware of fraudulent job postings and impersonation attempts. You should never be asked to pay for job applications, equipment or training. All official communications will come from an @alpha-sense.com address. If you are unsure about a posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have doubts about any listing purportedly from or on behalf of AlphaSense, please contact us; your security and trust matter to us.

Key Skills

Crisis Management, Marketing, Public Relations, Fundraising, Media Relations, Constant Contact, Strategic Planning, Social Media Management, Team Management, Public Speaking, WordPress, Writing Skills

Additional Information

Employment Type: Full Time

Experience: Years

Vacancy: 1