Director, Medical Information & Content Approval Delivery

Gsk; Brentford; Hybrid; GBP 140,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

GSK is seeking a Director of Medical Information & Content Approval Delivery to oversee outsourced MI content and content approval services within GMI&CA QTO. You will drive lifecycle operations, scientific review, and performance across outsourced delivery partners while ensuring compliance and readiness for launches.

Collaborating with TA MI&CA leaders and stakeholders, you will lead approvals, supplier relationships, and analytics to improve service delivery and business impact within a

Qualifications

• Degree in life sciences, pharmacy, medicine, healthcare or a related scientific discipline.
• Extensive experience in Medical Information and/or Content Approval.
• Experience in scientific content lifecycle management, operational analytics and outsourced delivery service models.
• Demonstrated knowledge of applicable legal, regulatory, code, policy and quality requirements relevant to Medical Information and Content Approval operational delivery.
• Proven experience in leading, managing stakeholders and making decisions in a complex matrix environment.

Responsibilities

• Lead operational delivery across Medical Information and Content Approval activities within QTO accountability, partnering with Therapeutic Area Medical Information and Content Approval leaders to support business priorities and launch readiness.
• Lead Medical Information content lifecycle operations, including content creation, maintenance, update, retirement and scientific review.
• Provide scientific approval of in-scope Medical Information content created or updated through outsourced delivery services, ensuring alignment with relevant GSK Medical Information and Content Approval requirements and customer needs.
• Lead the business relationship for outsourced Medical Information delivery services, ensuring appropriate capability, capacity, service performance and operational readiness.
• Partner with Procurement and relevant stakeholders on service strategy, contracting, scope of work, service levels and performance management.
• Lead operational escalation and issue resolution for outsourced delivery services.
• Drive standardisation, simplification and optimisation of operational delivery, including implementation of operating-model refinements and technology-enabled/AI-supported improvements.
• Lead GMI&CA operational analytics, measures and reporting to assess service performance, delivery effectiveness and business impact, identify improvement opportunities in partnership with other leaders within QTO and provide insights to support decision-making to GMI&CA Leadership Team.
• Provide support for management monitoring, audit and inspection readiness, and MI&CA wide projects as identified by the MI&CA LT.

Skills

Cross-Functional Leadership

Digital Fluency

Enterprise Thinking

High Impact Communication

Launch Excellence

Patient Impact

Education

Degree in life sciences, pharmacy, medicine, healthcare or related science

Job description

Role summary

The Director, Medical Information & Content Approval Delivery leads oversight of outsourced medical information content and content approval services and operational delivery across Medical Information and Content Approval within Global Medical Information & Content Approval (GMI&CA) Quality, Training & Operations (QTO). The role is accountable for Medical Information content lifecycle operations, scientific review activities within scope, outsourced delivery services, operational readiness, service performance and continuous improvement.

The role partners with Therapeutic Area MI&CA leaders, and other key stakeholders to deliver business priorities through efficient, scalable and compliant services delivered by third parties. The role provides business leadership for outsourced Medical Information delivery services including scientific approval of MI content, leads adoption of approved technology-enabled and AI-supported capabilities, and is accountable for GMI&CA analytics and reporting.

Key responsibilities

Oversight and delivery of outsourced services

• Lead operational delivery across Medical Information and Content Approval activities within QTO accountability, partnering with Therapeutic Area Medical Information and Content Approval leaders to support business priorities and launch readiness.
• Lead Medical Information content lifecycle operations, including content creation, maintenance, update, retirement and scientific review.
• Provide scientific approval of in-scope Medical Information content created or updated through outsourced delivery services, ensuring alignment with relevant GSK Medical Information and Content Approval requirements and customer needs.
• Lead the business relationship for outsourced Medical Information delivery services, ensuring appropriate capability, capacity, service performance and operational readiness.
• Partner with Procurement and relevant stakeholders on service strategy, contracting, scope of work, service levels and performance management.
• Lead operational escalation and issue resolution for outsourced delivery services.

Operational performance

• Drive standardisation, simplification and optimisation of operational delivery, including implementation of operating-model refinements and technology-enabled/AI-supported improvements.
• Lead GMI&CA operational analytics, measures and reporting to assess service performance, delivery effectiveness and business impact, identify improvement opportunities in partnership with other leaders within QTO and provide insights to support decision-making to GMI&CA Leadership Team.
• Provide support for management monitoring, audit and inspection readiness, and MI&CA wide projects as identified by the MI&CA LT.

Why you?

Basic qualifications

• Degree in life sciences, pharmacy, medicine, healthcare or a related scientific discipline.
• Extensive experience in Medical Information and/or Content Approval.
• Experience in scientific content lifecycle management, operational analytics and outsourced delivery service models.
• Demonstrated knowledge of applicable legal, regulatory, code, policy and quality requirements relevant to Medical Information and Content Approval operational delivery.
• Proven experience in leading, managing stakeholders and making decisions in a complex matrix environment.

Preferred qualifications

• Experience in global or regional Medical Information and/or Content Approval.
• Experience supporting launch readiness and implementing operational change across internal and outsourced delivery teams.
• Experience implementing technology-enabled or AI-supported operational solutions.
• Experience developing and using operational analytics, performance measures and reporting to drive delivery improvement and business decisions.

Work Arrangements

Primary Location: GSK HQ

Additional locations may be considered: NA

This role follows GSK's hybrid working model, combining on-site collaboration with remote working flexibility.

Application Information

Closing Date for Applications: 6 November 2026

Please take a copy of this Job Description, as it will not be available after the advertisement closes.

Skills

Cross-Functional Leadership, Digital Fluency, Enterprise Thinking, High Impact Communication, Launch Excellence, Patient Impact

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.

We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [e-mail] where you can also request a call.

Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/