Director - External Resilience Strategy & Partnerships

Barclays; Greater London; Hybrid; GBP 110,000 - 165,000; Full time

Job summary

Barclays is seeking a senior leader to lead the resilience policy, advocacy and regulatory engagement agenda, shaping the firm's position on emerging resilience issues and building trusted relationships with regulators, government bodies and industry organisations.

The role drives cross-sector initiatives across energy, telecoms and financial market infrastructure, strengthens integration of resilience with technology and risk management, and communicates the firm’s resilience posture to the

Qualifications

• Socialisation and implementation of the resilience strategy across the firm, ensuring compliance with standards and controls.
• Development and enhancement of resilience, crisis and incident management to uplift recovery capabilities.
• Oversee recovery and security incident planning with third-party and FMI involvement.
• Communicate resilience position via scorecards and dashboards to Board and executives.
• Testing coverage to demonstrate recovery ability within impact tolerance for severe scenarios.
• Ensure services are built resiliently via change management (NAPAs, DRAs, changes).
• Stay abreast of resilience developments and regulatory requirements.
• Mitigate impact of incidents by identifying, responding to and resolving threats.
• Manage a business function with strategic initiatives and cross-functional leadership.
• Lead large teams or act as deep technical expert and thought leader; coach others.
• Provide expert advice to senior management influencing decisions.
• Manage resourcing, budgeting and policy creation for a significant sub-function.
• Escalate breaches of policies; ensure compliance.
• Focus on regulators and advocacy groups to monitor and influence Barclays.
• Demonstrate knowledge of function integration with the Group to meet objectives.
• Maintain knowledge of industry practices and external developments.
• Use analytical skills to design solutions in complex situations.
• Exercise management authority to make strategic decisions.
• Negotiate with and influence stakeholders at senior level.
• Act as principal contact point for key clients and counterparts.
• Mandated spokesperson for the function and division.

Responsibilities

• Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.
• Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
• Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
• Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
• Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
• Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
• Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
• Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.
• Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.
• Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank.
• Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.

Job description

• Lead Barclays’ resilience policy, advocacy and regulatory engagement agenda, shaping the firm's position on emerging resilience issues and building trusted relationships with regulators, government bodies and key industry organisations.
• Represent Barclays in senior industry, regulatory and government forums, influencing policy development and driving collaboration on resilience challenges that impact the financial sector and wider economy.
• Drive cross-sector initiatives focused on critical infrastructure resilience, working across sectors such as energy, telecommunications and financial market infrastructure to strengthen ecosystem resilience and address shared dependencies.
• Strengthen the integration of resilience, technology, cyber and third-party risk management, bringing together diverse stakeholders to deliver a coordinated approach to managing operational resilience across the end-to-end service landscape.
• Build and maintain influential relationships across Barclays and externally, translating regulatory developments, government priorities and industry insights into strategic action that enhances resilience, supports clients and strengthens confidence in Barclays.

Purpose of the role

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

Accountabilities

• Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.
• Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
• Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
• Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
• Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
• Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
• Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
• Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.
• Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.
• Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank.
• Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.