Director, Executive Programs & Global Engagement

FICO; Gildersome; On-site; GBP 130,000 - 180,000; Full time

Job summary

FICO is seeking a seasoned leader to own its global executive engagement strategy and VIP customer programs. You’ll oversee CABs, executive events, and sponsorships, coordinating with Sales, Customer Success, and marketing to drive pipeline and retention across regions.

The role requires coaching a growing team, coaching interns, and delivering scalable processes that ensure high-quality execution. You’ll work globally with senior stakeholders and diverse cultures.

Qualifications

• Demonstrated ability to develop global executive engagement strategies in a B2B environment.
• Experience leading C-suite engagement programs at scale within global tech or financial services.
• Strong collaboration with Sales and Customer Success to drive pipeline, retention, and account growth through executive engagement.

Responsibilities

• Define and lead FICO's global executive engagement strategy for strategic accounts across regions.
• Own VIP customer programs, executive sponsorships, and high-touch experiences including CABs and executive events.
• Design and execute CAB programs globally with nominations, agendas, and facilitation.
• Build a global executive engagement calendar aligning with pipeline and account plans.
• Manage budgets for events and sponsorships and measure ROI.

Skills

C-suite engagement

Executive events

VIP sponsorships

Cross-functional collaboration

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Tools

Salesforce CRM

Asana

Tableau

Seismic

Job description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfil your career potential!

The Opportunity

As Director of Executive Programs & Global Engagement, you will own and lead FICO's global strategy for C-suite relationship building, executive engagement, and VIP customer programs, a senior, highly visible role sitting at the intersection of marketing, sales, and executive leadership, with a mandate to deepen FICO's relationships with the most senior decision-makers at our most strategic accounts worldwide. You'll design and execute programs that introduce FICO to new executive audiences and strengthen existing C-suite relationships, owning global executive events, VIP sponsorship programs, Customer Advisory Boards (CABs), executive briefings, and thought leadership initiatives. You'll lead and develop a growing team, initially two interns based in India and EMEA, with the expectation both may convert to full-time roles as the team scales, coaching and mentoring while driving world-class program execution. This role is ideal for a seasoned B2B marketing leader who combines strategic vision with strong operational discipline, energised by building executive relationships at scale across global markets.

What You'll Contribute

• Define and lead FICO's global executive engagement strategy, building a structured framework to identify, target, and engage C-suite executives across strategic accounts in EMEA, LAC, APAC, and the Americas.
• Own FICO's global portfolio of VIP customer programs, executive sponsorships, and high-touch experiences, including executive dinners, roundtables, Customer Advisory Boards, Innovation Days, and bespoke customer summits.
• Design and execute Customer Advisory Board (CAB) programs globally, managing nominations, agendas, facilitation, and follow-through.
• Build and manage a global executive engagement calendar, partnering with Sales, Customer Success, and field marketing to align engagement with pipeline, retention, and account plans for FICO's top 20–30 strategic accounts.
• Manage global event and sponsorship budgets, ensuring efficient allocation and demonstrable return on investment.
• Oversee the development of executive-facing thought leadership content, including the global executive newsletter, briefing materials, CAB presentations, and event content.
• Define KPIs and measurement frameworks for executive engagement and sponsorship ROI, using Salesforce to track engagement and reporting quarterly to senior leadership.
• Lead, coach, and develop the Executive Programs team, building scalable processes and playbooks that enable consistent, high-quality execution across regions.

What We're Seeking

• Demonstrated ability to develop and execute global executive engagement or customer marketing strategies in a B2B enterprise environment, with clear evidence of business impact.
• Significant experience leading C-suite engagement programs, VIP customer initiatives, executive events, and sponsorship programs at scale, ideally within a global technology or financial services organization.
• Strong understanding of B2B marketing principles, with experience partnering with Sales and Customer Success to drive pipeline, retention, and account growth through executive engagement.
• Exceptional interpersonal skills, with the ability to engage credibly with C-suite executives and senior stakeholders across cultures and time zones.
• Outstanding written and verbal communication skills, with the ability to craft and oversee executive-level content and messaging.
• Strong analytical mindset, comfortable using CRM and campaign data to measure program effectiveness and drive continuous improvement.
• Proven ability to manage multiple complex, high-priority global programs simultaneously, meeting deadlines and maintaining quality under pressure.
• Experience managing and developing team members, with a genuine commitment to coaching talent and building inclusive, high‑performing teams.
• Bachelor's degree in Marketing, Business, Communications, or a related field; familiarity with account‑based marketing, Salesforce CRM, and tools such as Asana, Tableau, and Seismic is a plus, along with hands‑on experience in executive event production and agency management.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy