Director, Custom Healthcare Research

Ipsos; Greater London; Hybrid; GBP 100,000 - 140,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Income protection

Life assurance

Health benefits

Professional development

Hybrid work

Job summary

Ipsos Healthcare's Custom Research team is seeking a Director to lead strategic, high-impact healthcare studies for pharmaceutical, biotech and medical device clients. You will drive growth by strengthening senior stakeholder relationships and delivering bespoke research across the product lifecycle, from proposal through insights and recommendations.

This role combines commercial leadership with hands-on research excellence, mentoring teams, developing new solutions, and contributing to thought

Qualifications

• Extensive experience in primary market research with a focus on Healthcare.
• Proven ability to grow client relationships through consultation and insight.
• Strong knowledge of quantitative and/or qualitative ad-hoc research techniques.
• Proven track record leading and developing high-performing teams.
• Experience on global or cross-regional market research projects.

Responsibilities

• Lead and grow key client relationships with senior stakeholders.
• Oversee delivery of bespoke healthcare research programmes end-to-end.
• Develop proposals and drive insight generation and strategic recommendations.
• Drive business growth and develop innovative solutions for clients.
• Mentor and develop capabilities across the team.

Skills

Healthcare MR

Client leadership

Quant/Qual methods

Team leadership

AI adoption

Global projects

Brief-to-study

New methodologies

Education

Degree or equivalent experience

Job description

Job Description

Make Your Mark at Ipsos

Are you a commercially minded healthcare research leader who thrives on solving complex client challenges? Do you enjoy building trusted partnerships with pharmaceutical, biotech and medical device organisations whilst developing high-performing teams? If you're looking for an opportunity to shape the future of healthcare insight and drive business growth, we'd love to hear from you.

About the Role

Join Ipsos Healthcare's Custom Research team as a Director and play a pivotal role in helping pharmaceutical, biotech and medical device clients make critical decisions across the product lifecycle. Working with some of the world's leading healthcare organisations, you'll combine strategic thinking, commercial leadership and research expertise to deliver meaningful impact for clients and patients alike.

As a Director, you'll be responsible for leading and growing key client relationships, acting as a trusted advisor to senior stakeholders and identifying opportunities to expand our partnerships. You'll oversee the delivery of high-quality bespoke healthcare research programmes, from proposal development through to insight generation and strategic recommendations.

You will be instrumental in driving business growth, developing innovative solutions to complex client challenges, contributing to thought leadership initiatives, and building capability across the team. This is an exciting opportunity for an experienced healthcare research professional who enjoys combining commercial success, client leadership and people development within a collaborative and entrepreneurial environment.

About You

Essential Skills

• Extensive experience in primary market research, with a strong focus on Healthcare Research. Degree or equivalent experience
• Expert in developing, maintaining and growing client relationships through consultation, partnership and insight
• Thorough knowledge and experience of the principles of quantitative and/or qualitative ad-adhoc research techniques
• Proven track record of leading and developing high-performing teams.
• Deep understanding of research methodologies and analytical techniques.
• A strong track record of successfully leading studies across the product lifecycle; several years focussed on pharmaceutical brands.
• Proficiency in AI use and adoption, such as using generative AI, to enhance day-to-day tasks.
• Experience in global or cross-regional market research projects.
• Enjoying the challenge of breaking down complex topics and briefs, turning it into engaging studies with impactful results
• Interest in working across a range of clients and diseases.
• Evidence of 'new way' thinking (embracing and applying new methodologies applied to clients' issues)

Desirable Skills

• Experience with more innovative methods, for example, social intelligence analytics.
• Familiarity with digital data collection methods and online analytics tools.

Behaviours

• Commercial Insight
• Opportunity Spotting
• Strategic Awareness
• Relationship Building
• Curiosity
• Authentic and Inclusive Leadership
• Change Agility
• Analytical Thinking
• Resilience and Adaptability
• Talent Development and Coaching
• Service Orientation
• Leadership and Influence

Benefits

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

About The Team

The Healthcare Service Line works with Pharmaceutical, bio-tech, medical device manufacturers and technology companies throughout the project lifecycle from early stage strategy, to launch of a new product, to product optimization. In addition to custom research, the healthcare Service Line also works on therapeutic centers of expertise in Oncology, Autoimmune, Virology and more.