Director Commercial Operations (RevOps)

Onclusive; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading analytics firm in Greater London is seeking a Senior Director with a strong operational background in Sales and Business Operations. This role is pivotal in driving go-to-market strategies and analytical insights to maximize revenue growth. The ideal candidate will have 10 years of experience and proven success in process optimization, team leadership, and data-driven decision-making. This full-time position offers a unique opportunity to shape the future of the organization.

Qualifications

• 10 years of operational experience in Sales Ops and Business Ops under a CFO or COO.
• Proven record of data-driven leadership and transformational change.
• Expertise in designing, implementing and optimizing processes in CRM systems.
• Excellent ability to translate high-level business objectives to actionable plans.
• Clear understanding of motivating the organization and building incentive plans.
• Strong communication and collaboration abilities with internal stakeholders.
• Private equity background and global SaaS experience are highly desirable.

Responsibilities

• Partner with leadership to develop and execute GTM strategies.
• Identify inefficiencies and implement improvements to optimize workflows.
• Ensure accuracy and hygiene of CRM data.
• Analyze key metrics to assess performance and provide insights.
• Design quota and annual bookings plan definition.
• Drive system requirements and oversee implementation and rollout.
• Enable the GTM organization to understand key processes.
• Connect Sales Renewals, Customer Success, Product, Finance, and Program Management.

Skills

Employee Relations

Employee Evaluation

Management Experience

Profit & Loss

Conflict Management

Operations Management

Project Management

Budgeting

Leadership Experience

Supervising Experience

Leadership Management

Financial Planning

Job description

This role sits at the intersection of strategy systems and cross‑functional leadership and is instrumental in scaling a multi‑functional go‑to‑market engine across regions. Reporting directly to the CEO, this leader will provide a single source of truth for global Sales Renewals and Annual Recurring Revenue (ARR) data, owning commercial analytics, board‑level reporting, and the infrastructure that drives decision‑making across the entire revenue lifecycle.

Core Responsibilities

• Strategic Planning: Partner with leadership to develop and execute GTM strategies ensuring alignment to the company’s goals.
• Process Optimization: Identify inefficiencies and implement improvements to optimize workflows and drive results across GTM operations; own Sales / Renewal Forecasting methodologies and customer retention processes such as risk management and health scoring.
• Data Quality: Ensure accuracy and hygiene of CRM data, particularly customer master, contract master, sales and renewal opportunities.
• Data‑Driven Insights: Analyze key metrics to assess performance, identify trends, and provide insights into the quality of Sales & Renewal forecasts and key performance KPIs such as renewal rate, churn, price increases, GRR & NRR.
• GTM Planning: Design quota, headcount, territory, account assignment, and annual bookings plan definition.
• GTM Systems: Drive system requirements definition and oversee implementation and rollout; lead GTM system design with an emphasis on automation and AI‑driven insights.
• Team Enablement: Enable the GTM organization to understand key processes and hand‑over points, ensuring smooth end‑to‑end operations.
• Cross‑functional Leadership: Connect Sales Renewals, Customer Success, Product, Finance, and Program Management to ensure clear understanding of roles and responsibilities in delivery of the GTM strategic initiatives.

Candidate Profile

• 10 years of operational experience in Sales Ops and Business Ops under a CFO or COO.
• Proven record of data‑driven leadership and transformational change.
• Expertise in designing, implementing and optimizing processes and their implementation in CRM systems.
• Excellent ability to translate high‑level business objectives to actionable execution plans for delivery of system improvements, key reports and dashboards.
• Clear understanding of how to motivate the organization and build incentive plans that directly correlate with desired business outcomes.
• Strong communication and collaboration abilities with a history of building trust across internal stakeholders.
• Private equity background and global SaaS experience are highly desirable.

Required Experience

Director

Key Skills

• Employee Relations
• Employee Evaluation
• Management Experience
• Profit & Loss
• Conflict Management
• Operations Management
• Project Management
• Budgeting
• Leadership Experience
• Supervising Experience
• Leadership Management
• Financial Planning

Employment Type

Full‑Time

Experience

years

Vacancy

1