Director Commercial Operations (RevOps)

Onclusive; City Of London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading market analytics firm in the UK seeks an experienced Director to drive strategic planning and operational efficiencies. This role demands a strong background in SalesOps and transformational leadership. You'll be responsible for optimizing go-to-market strategies, ensuring data quality, and facilitating cross-functional collaboration. Ideal candidates will possess over 10 years of relevant experience, particularly in a SaaS environment.

Qualifications

• 10 years of operational experience in SalesOps Business Ops under CFO or COO.
• Proven record of data-driven leadership and transformational change.
• Expertise in designing and optimizing processes in CRM systems.

Responsibilities

• Develop and execute GTM strategies aligned with company goals.
• Implement improvements to optimize workflows and drive results.
• Analyze key metrics to assess performance and identify trends.

Skills

Employee Relations

Operations Management

Project Management

Financial Planning

Leadership Experience

Job description

This role sits at the intersection of strategy systems and cross‑functional leadership and it is instrumental in scaling a multi‑functional go‑to‑market engine across regions. Reporting directly to the CEO this leader will provide a single source of truth for global Sales Renewals and Annual Recurring Revenue (ARR) data owning commercial analytics, board level reporting and the infrastructure that drives decision‑making across the entire revenue lifecycle.

Core Responsibilities

• Strategic Planning: Partner with leadership to develop and execute GTM strategies ensuring alignment to the companies goals.
• Process Optimization: Identify inefficiencies and implement improvements to optimize workflows and drive results across GTM operations. Own Sales / Renewal Forecasting methodologies and Customer Retention processes such as Risk Management and Health Scoring.
• Data Quality: Ensure accuracy and hygiene of CRM data in particular Customer Master, Contract Master, Sales and Renewal Opportunities.
• Data‑driven Insights: Analyze key metrics to assess performance, identify trends and provide the quality of Sales & Renewal forecast and key performance KPIs such as Renewal Rate, churn, price increases, GRR & NRR.
• GTM planning: including quota, headcount, territory design, account assignment, annual bookings plan definition.
• GTM systems: Drive system requirements definition and oversee implementation and roll‑out. Lead GTM systems design with an emphasis on automation and AI‑driven insights.
• Team Enablement: Enable GTM organization to understand key processes and hand‑over points ensuring smooth end‑to‑end operations.
• Cross‑functional leadership: connect Sales Renewals, Customer Success, Product, Finance and Program Management ensuring clear understanding of roles and responsibilities in delivery of the GTM strategic initiatives.

Candidate Profile

• 10 years of operational experience in SalesOps Business Ops under CFO or COO.
• Proven record of data‑driven leadership and transformational change.
• Expertise in designing, implementing and optimizing processes and their implementation in the CRM systems.
• Excellent ability to translate high level business objectives to actionable execution plans for delivery of system improvements, key reports and dashboards.
• Clear understanding of how to motivate the organization building the incentive plans that directly correlate with the desired business outcomes.
• Strong communication and collaboration abilities with a history of building trust across internal stakeholders.
• Private Equity background and global SaaS experience are highly desirable.

Key Skills

• Employee Relations
• Employee Evaluation
• Management Experience
• Profit & Loss
• Conflict Management
• Operations Management
• Project Management
• Budgeting
• Leadership Experience
• Supervising Experience
• Leadership management
• Financial Planning

Required Experience

Director

Employment Type

Full‑Time

Experience

years

Vacancy

1