Director Business Transformation

Confidential Jobs; Reading; On-site; GBP 90,000 - 130,000; Full time

Job summary

A global leader in the services sector is seeking a visionary Business Transformation Director to lead enterprise-wide initiatives. This role focuses on driving digital transformation and ensuring customer-centric experiences while fostering innovation across global teams.

Qualifications

• 12+ years leading complex business transformation.
• Proven track record with enterprise-wide digital initiatives.
• Exceptional leadership and cross-cultural communication skills.

Responsibilities

• Lead end-to-end transformation programmes.
• Drive digital transformation strategies.
• Establish governance frameworks and KPIs.

Skills

Leadership

Strategic Thinking

Data Analytics

Customer Experience

Change Management

Education

Bachelor's degree

MBA preferred

Tools

CRM systems

Job description

Are you a transformation leader ready to drive enterprise-wide change across global markets? Our client, a global leader in the services sector, is seeking a visionary Business Transformation Director to spearhead their global business transformation initiatives.

What You'll Do:

• Lead end-to-end transformation programmes that reshape how we operate and serve customers
• Drive digital transformation strategies across operations, customer experience, and technology platforms
• Champion customer-centric initiatives that deliver seamless, digitally-enabled experiences
• Partner with global executive teams to execute high-impact change initiatives
• Establish governance frameworks and KPIs to track transformation success and ROI
• Foster a culture of innovation and agility across different markets

What You'll Bring:

• 12+ years leading complex business transformation in service industries
• Proven track record with enterprise-wide digital initiatives and technology rollouts
• Strong strategic thinking with expertise in customer experience and process reengineering
• Exceptional leadership and cross-cultural communication skills
• Proficiency in data analytics, CRM systems, and change management frameworks
• Bachelor's degree (MBA preferred)

Bonus Points For:

• Experience in matrixed, global organizations
• Knowledge of subscription models
• Passion for using technology to solve complex business challenges

This role offers the opportunity to lead meaningful change while working with cutting-edge technologies and diverse global teams. Apply now!