Director, Account Management - UK

Marqeta Inc; Greater London; Hybrid; GBP 150,000 - 230,000; Full time

Benefits offered by this job

Premium Private Medical and Dental

Floating holiday days

Equity in a publicly-traded company

Employee Stock Purchase Program

Monthly remote work stipend

Annual development stipend

Parental leave

Wellbeing programs

Job summary

Marqeta is seeking a Director of Account Management for the UK & Europe to grow and retain top regional customers by building a high-performing Account Management team. You will own the region, partner with Solutions, Product, Engineering and Legal to embed Marqeta's payments platform in customer operations as they scale, while leading renewals, pricing, and strategic account plans.

The role is hybrid, based near London, with on-site Tuesdays and Thursdays and flexibility on other days,

Qualifications

• 10+ years of experience in enterprise account management, partnerships, or existing-client sales within complex enterprise SaaS or financial technology.
• Mentoring and developing a team of account managers or commercial professionals to hit retention and growth targets.
• Extensive experience managing multi-year, multi-million-pound/euro contract renewals and commercial negotiations.
• Proven ability to map and navigate large organisations with both technical and commercial leaders.
• Adaptable to a fast-paced, high-intensity environment.

Responsibilities

• Lead, mentor, and develop a high-performing team of Account Managers.
• Own the commercial strategy for a portfolio of UK and EU accounts and drive growth opportunities.
• Lead renewals and pricing negotiations to secure long-term partnerships.
• Build executive relationships with C-level and product stakeholders.
• Refine operational account management processes for scale.
• Drive strategic account planning and quarterly business reviews to align roadmap with customer goals.
• Champion regional feature requests and coordinate with Product, Engineering, and Operations.
• Stay informed on UK/European fintech/pays landscape to advise customers on market trends.

Skills

Account leadership

People management

Commercial acumen

Relationship building

Strategic thinking

Cross-functional collaboration

Adaptability

Payments domain knowledge

Negotiation

Job description

As the Director of Account Management for the UK and Europe, you will drive the growth and retention of Marqeta’s top regional customers through developing a high-performing group of Account Managers. Your core focus involves navigating complex enterprise organisations, aligning with their long-term strategic goals, and unlocking mutual revenue through renewals and portfolio expansion.

Acting as the primary commercial owner for this region, you will partner seamlessly with Solutions & Delivery, Product, Engineering, Legal and compliance to ensure Marqeta remains deeply embedded in our clients' operations as they scale globally.

PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.

The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!

The Impact You’ll Have

• Team Leadership: Manage, mentor, and develop a high-performing team of Account Managers. You will guide their account strategies, support them through complex commercial negotiations, and foster a culture of continuous growth.

• Drive Regional Revenue Growth: Own the commercial strategy for an assigned portfolio of existing strategic accounts in the UK and EU. Spot and drive opportunities for growth, such as expanding into new European corridors, launching new card programmes, or adopting additional Marqeta products like Credit or RiskControl.

• Lead Renewals and Pricing: Manage complex contract renewals and pricing negotiations. You will support your team to structure commercial terms that ensure long-term, mutually beneficial partnerships while reflecting the nuances of the European payments landscape.

• Build Executive Relationships: Cultivate genuine, trusted relationships with C-level executives and key product stakeholders across our key accounts. You should be viewed as a strategic advisor who understands their business, not just a supplier.

• Operational Excellence: Challenge the status quo and refine our operational account management processes to ensure we are set up for success.

• Strategic Account Planning: Guide your team to develop clear, actionable Account Plans and run impactful Quarterly Business Reviews (QBRs) to align Marqeta’s roadmap with your customers’ strategic goals.

• Cross-Functional Leadership: Act as the internal voice of your European customers and your team. Champion region-specific feature requests, unblock escalations, and coordinate seamlessly with Product, Engineering, and Operations to deliver excellent service.

• Market Intelligence: Stay plugged into the UK and European fintech, payments, and embedded finance landscape—including regulatory shifts like PSD3 or UK FCA guidelines—so you can proactively advise clients on market trends.

Who You Are

This role requires a solid foundation in payments and any specific experience with card issuing is a huge bonus that will set you up for quick success and allow you to drive immediate impact.

• Proven Account Leader: 10+ years of experience in enterprise account management, strategic partnerships, or existing-client sales within complex enterprise SaaS or financial technology.

• People Manager: Demonstrated experience leading, mentoring, and developing a team of account managers or commercial professionals to hit retention and growth targets.

• Commercial Acumen: Extensive experience managing complex, multi-year, multi-million pound/euro contract renewals and commercial negotiations.

• Relationship Builder: Proven ability to map and navigate large organisations, building rapport with both technical leaders (CTOs, VPs of Engineering) and commercial leaders (CEOs, GMs, VPs of Product).

• Strategic Thinker: A knack for understanding a customer's business model inside and out, connecting their specific pain points to Marqeta’s solutions.

• Cross-functional Collaborator: A track record of leading by influence across global internal teams (Product, Legal, Delivery) to deliver for the client, often working across multiple time zones.

• Adaptable: Comfortable working in a fast-paced, high-intensity environment where priorities can shift and agility is essential.

Typical Process

• Application Submission

• Recruiter video call

• Hiring manager video call

• Virtual “Onsite” consisting of 2 x 45 min calls

• Presentation Round to team

• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage

• Generous time off program with additional “Floating Holiday days”

• Retirement savings program with company contribution

• Equity in a publicly-traded company and an Employee Stock Purchase Program

• Monthly stipend to support our remote work model

• Annual development stipend to support our people's growth and development

• Family-forming benefits and up to 20 weeks of Parental Leave

• Wellbeing programs i.e. Modern Health, HealthKick and much more…

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, affirm, Instacart, doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Marqeta cares about your privacy. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

To keep our interview process fair and consistent, we ask that all candidates join video interviews with their camera on.

Notice on Use of AI in Recruitment

We may use artificial intelligence (AI) tools in our recruitment processing consistent with the requirements of applicable laws. For more information, review our AI notice here.