Direct Sales Associate

Political, International and Development Studies Student Association; Eastleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service team in Eastleigh is looking for a motivated individual to join their Private Medical Insurance, Customer Retention and Service Team. The ideal candidate will possess excellent communication skills, sales experience, and the ability to work independently. This role offers a competitive salary, bonus opportunities, generous pension contributions, and a variety of flexible benefits. Join us to make a difference in customer service!

Benefits

Bonus opportunity - 8% of annual salary

Generous pension scheme with up to 14% contribution

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discounts on Aviva products and retailers

Free Aviva shares through the Matching Share Plan

Supportive parental and carers leave policies

Flexible benefits including cycle to work options

Paid volunteering days

Qualifications

• Previous experience in sales is essential.
• Excellent time management and prioritisation skills are necessary.
• Strong ability to influence and negotiate with customers.

Responsibilities

• Deliver outstanding service to existing customers.
• Take ownership of cases, maximising each customer's needs.
• Effectively listen and question to identify customer needs.

Skills

Excellent communication skills

Time management

Sales experience

Negotiation skills

Ability to work independently

Tools

Microsoft Word

Microsoft Excel

Job description

Do you love helping customers and enjoy a challenge? Do you pride yourself on your interpersonal skills? Are you passionate about customer service and believe that the key to success is in the way we treat people? Can you work well in a lively environment, but still deliver on service?

If so, a fantastic opportunity has come up within the Direct Health Retention Team to join our Private Medical Insurance, Customer Retention and Service Team, based in Eastleigh.

You will be required to work between the hours of Monday - Friday 08:30 - 18:00.

A Bit About The Job

You will be responsible for delivering an outstanding service to existing customers, you will take ownership of cases, maximising full potential and ensuring that each customer's individual needs are met. You will join the team and help us to offer an excellent service to our customers through effective listening and questioning to identify customers needs and making recommendations. You will hold the required knowledge and confidence to successfully overcome customers objections or concerns to reach the desired outcome. You must have experience in Word and Excel.

Skills And Experience Were Looking For

• Excellent communication skills (influencing, rapport building, negotiation and empathy) both verbal and written which enable the individual to present a credible professional image.
• Excellent time management and prioritisation skills.
• Previous experience in sales is essential.
• Negotiation / influencing skills and a tenacity to pursue cases and challenging customers.
• Able to work on own initiative.

What Youll Get For This Role

• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Avivas.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva Is For Everyone

We're inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.