Direct Protection Sales Expert

Political, International and Development Studies Student Association; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Customer Service Specialist to join their Direct Protection team. You will guide customers through their protection journey, handling calls and support interactions. Ideal candidates are great communicators with a detail-oriented mindset. The role offers career growth and various benefits, including a bonus opportunity and a generous pension scheme.

Benefits

Bonus opportunity up to 6% of annual salary

Generous pension scheme up to 14%

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

40% discount on Aviva products

Up to £1,200 in free Aviva shares

Parental and carers leave

Flexible benefits including cycle to work

3 paid volunteering days

Qualifications

• Great communicator who enjoys helping others make informed choices.
• Ability to thrive in a supportive team environment.
• Experience in handling calls and online customer support.

Responsibilities

• Guide customers through their protection journey with care and clarity.
• Manage customer applications and support online interactions.
• Collaborate with colleagues to deliver positive customer outcomes.

Skills

Confident communicator with a warm, professional tone

Able to stay calm and focused in a fast-paced environment

Comfortable using digital tools and managing multiple tasks

Proactive and detail-oriented, with a problem-solving mindset

Experience in customer service or financial services

Job description

This is a great role for someone who loves helping people feel confident about their choices. You’ll thrive here if you’re a great communicator, enjoy solving problems, and want to make a real impact in customers’ lives. Whether you’re new to financial services or looking for your next step, this role offers the chance to grow your skills in a supportive team.

About the Job

You’ll be part of our Direct Protection team, guiding customers through their protection journey with care and clarity. We help people understand their options and make informed decisions. You’ll handle calls, manage applications, and support customers online via live chat. Every conversation matters and you’ll make sure it’s a positive one. You’ll also work closely with colleagues across Aviva to deliver great outcomes.

Skills and Experience We're Looking For

• Confident communicator with a warm, professional tone
• Able to stay calm and focused in a fast‑paced environment
• Comfortable using digital tools and managing multiple tasks
• Proactive and detail‑oriented, with a problem‑solving mindset
• Experience in customer service or financial services is a bonus

What You’ll Get For This Role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Bonus opportunity – 6% (A & B grade) of annual salary (Actual amount depends on your performance and Aviva’s).
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva Is For Everyone

We’re inclusive and welcome everyone. We want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part‑time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.