Direct Protection Sales Expert

Aviva Careers; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Norwich is seeking a customer service representative to guide clients through their protection journey. The role involves handling calls, managing applications, and supporting customers online. Ideal candidates are confident communicators who thrive in a fast-paced environment. Experience in customer service or financial services is a plus. Join a supportive team and make a real impact in customers' lives.

Qualifications

• Great communicator who can effectively guide customers.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience in financial services is beneficial.

Responsibilities

• Guide customers through their protection journey.
• Handle calls and manage applications.
• Support customers online via live chat.

Skills

Confident communicator

Calm under pressure

Digital tool usage

Proactive problem-solving

Customer service experience

Job description

A bit about the job

This is a great role for someone who loves helping people feel confident about their choices. You’ll thrive here if you’re a great communicator, enjoy solving problems, and want to make a real impact in customers lives. Whether you’re new to financial services or looking for your next step, this role offers the chance to grow your skills in a supportive team.

You’ll be part of our Direct Protection team, guiding customers through their protection journey with care and clarity. We help people understand their options and make informed decisions. You’ll handle calls, manage applications, and support customers online via live chat. Every conversation matters and you’ll make sure it’s a positive one. You’ll also work closely with colleagues across Aviva to deliver great outcomes.

Skills and experience were looking for

• Confident communicator with a warm, professional tone
• Able to stay calm and focused in a fast-paced environment
• Comfortable using digital tools and managing multiple tasks
• Proactive and detail-oriented, with a problem-solving mindset
• Experience in customer service or financial services is a bonus