Direct Marketing Project Manager (6-Month Contract)

Broadridge Financial Solutions; Cheltenham; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Broadridge Financial Solutions in Cheltenham seeks a Client Project Manager to oversee end-to-end data-driven direct marketing campaigns. You will be the main client contact, translating business needs into actionable plans and managing scope, delivery, cost, and profitability across multiple projects.

The role requires 5–7 years of industry experience, strong stakeholder management, and the ability to coordinate cross-functional teams including planners, creative, technical, and operations.

Qualifications

• Bachelor’s degree in Business Operations, Computer Science, or a related field; equivalent experience will also be considered.
• 5–7 years of experience in the insurance or mutual fund industry.
• Proven experience managing complex, data-driven direct marketing campaigns and multiple parallel projects with changing scope.
• Strong client relationship management and stakeholder management skills, with experience working across creative, technical, and operational teams.
• Experience preparing schedules, quotations, internal data briefs, and managing campaign scope, delivery, and profitability.
• Understanding of campaign operations, including data processing, programming, tabulation, direct mail production routes, postal services, and DSA providers.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with strong analytical, communication, problem-solving, and organizational skills.

Responsibilities

• Build and maintain strong client relationships while providing high-quality service and proactive communication throughout campaign delivery.
• Interpret client instructions, campaign objectives, and data briefs; translate requirements into internal briefs and production plans.
• Coordinate with cross-functional teams to deliver campaigns aligned to client needs and profitability.
• Lead campaign operations involving data processing, programming, tabulation, and direct mail production routes.
• Negotiate with clients and external suppliers on timing, cost, and delivery while improving processes and team effectiveness.

Skills

Client relationship management

Stakeholder management

Cross-functional collaboration

Communication

Analytical thinking

Education

Bachelor’s degree in Business Operations or Computer Science or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.We are looking for a Client Project Manager to join our team. In this role, you will provide excellent client service and end-to-end campaign management, leading multiple data-driven direct marketing projects concurrently. You will serve as a key point of contact for clients, translate business needs into actionable plans, manage project scope and delivery, and ensure campaigns are executed to agreed quality, cost, and profitability standards.This role also requires the ability to understand Broadridge pricing models, project costs accurately, and lead campaigns involving operations such as data processing, programming, and tabulation.Responsibilities:Build and maintain strong client relationships while providing high-quality service and clear, proactive communication throughout campaign deliveryInterpret client instructions, campaign objectives, and data briefs; clarify requirements as needed and translate them into internal briefs and campaign production plansManage multiple concurrent direct marketing campaigns, including schedules, quotations, scope changes, timelines, risks, and issue resolutionCoordinate effectively with cross-functional teams, including planners, creative teams, technical teams, operations, and third-party suppliers, to deliver campaigns aligned to client needsLead campaign operations involving data processing, programming, tabulation, and direct mail production routes, ensuring the best approach for each projectMonitor quality, cost, profitability, and overall project contribution, using strong commercial judgment and an understanding of Broadridge pricing models and cost projectionsNegotiate successfully with clients and external suppliers on timing, cost, and delivery expectations while helping improve processes and team effectiveness.Qualifications:Bachelor’s degree in Business Operations, Computer Science, or a related field; equivalent experience will also be considered5–7 years of experience in the insurance or mutual fund industryProven experience managing complex, data-driven direct marketing campaigns and multiple parallel projects with changing scopeStrong client relationship management and stakeholder management skills, with experience working across creative, technical, and operational teamsExperience preparing schedules, quotations, internal data briefs, and managing campaign scope, delivery, and profitabilityUnderstanding of campaign operations, including data processing, programming, tabulation, direct mail production routes, postal services, and DSA providersProficiency in Microsoft Word, Excel, and PowerPoint, with strong analytical, communication, problem-solving, and organizational skills.#LI-DS1#LI-HybridWe are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.Use of AI in HiringAs part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.