Digital Workspace Technical Product Manager

First Central; Manchester; Hybrid; GBP 73,000 - 93,000; Full time

Job summary

A market-leading insurance company is seeking a Digital Workspace Technical Product Manager to lead technical delivery and automation of end-user platforms. This role involves managing integrations and ensuring compliance while optimising the Digital Employee Experience. The ideal candidate has extensive experience in Microsoft technologies and a strong background in scripting. You will work in a dynamic environment with flexible working options and contribute to a culture of continuous improvement.

Benefits

Flexible working arrangements

Insurance benefits

Professional development opportunities

Qualifications

• 5+ years of hands-on experience with M365 and Azure technologies.
• Strong understanding of API integrations and automation.
• Experience in managing end-user computing environments.

Responsibilities

• Lead the technical delivery of digital workspace platforms.
• Drive AI-based automation and service improvements.
• Manage compliance and governance of workspace technologies.

Skills

Financial management

Communication skills

Collaboration

Process optimisation

Technical engineering experience

Scripting expertise

Agile methodologies

AI integration

Education

Microsoft 365 Administrator Expert

Identity & Access Administrator

Designing & Implementing AI Solutions in Azure

ITIL v4 Foundation

Tools

PowerShell

Azure Monitor

Microsoft Endpoint Manager

Jira

ServiceNow

Job description

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market‑leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen‑AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end‑user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user‑centric design through direct hands‑on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user‑level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally.

Responsibilities

• You'll own the technical delivery and configuration of end‑user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.).
• You'll lead the engineering lifecycle for all digital workspace platforms‑build, release, test, and support‑adopting CI/CD and infrastructure‑as‑code principles.
• You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity. Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms.
• You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools).
• You'll drive the adoption of AI‑based automation and telemetry ingestion for continuous service improvement.
• You'll embed Gen‑AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions.
• You'll use AI/ML techniques to build predictive maintenance models for device and application health.
• You'll support the definition of architecture for AI‑enhanced service desk automation, including copilots, bots, and intelligent knowledge management.
• You'll implement and fine‑tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance.
• You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels.
• You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor.
• You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms.
• You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles).
• You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems.
• You'll design, implement, and manage end‑user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale.
• You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO).
• You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices.
• You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero‑touch onboarding, application deployment, patch management, and deprovisioning.
• You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals.
• You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions.
• You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery.
• You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands‑on testing and security assessments.
• You'll ensure all incidents, requests, programs, audit actions, vulnerabilities are resolved within SLA.
• You'll support the 365/24/7 on‑call to manage incidents, security alerts, and escalations as required.
• You'll oversee day‑to‑day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget.
• You'll manage teams, perform 121s, mentoring and development.
• You'll lead and drive forward the Digital Workspace teams transformation of digital capabilities.
• You'll ensure core processes, audit, attestations, control testing, and joiner‑mover‑leaver workflows are continually improved and matured using automation and AI.
• You'll comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times.
• You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/regulations at all times.
• You'll act as deputy to the Tech Senior Leadership Team as required.
• Demonstrable understanding of financial management, planning and operational oversight.
• Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies.
• Good communication skills, both verbal and written.
• Good time management and organisation skills.
• Passion for delivering an excellent coaching experience.
• Works effectively across business functions, IT teams, and vendors.
• Ability to drive service improvements through process optimisation and automation.
• Ability to align digital workspace initiatives with long‑term business and technology strategies.
• Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency.
• Significant demonstratable hands‑on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop.
• Proven expertise in scripting and automation tools (PowerShell, Python, Graph API).
• Demonstrated ability to implement and maintain AI‑based support systems and experience platforms.
• Advanced knowledge of ITSM, Agile, and integration pipelines.
• Strong experience managing and remediating digital experience via DEM tools.
• Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments.
• Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change.
• Automation & AI Integration Expertise.
• Data‑Driven Decision‑Making using telemetry.
• Security & Compliance by Design.
• Technical Communication & Documentation.

Qualifications

• Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to:
• MS-102 - Microsoft 365 Administrator Expert
• SC-300 - Identity & Access Administrator
• AI-102 - Designing & Implementing AI Solutions in Azure
• ITIL v4 Foundation
• Certified in DEX platforms

Skills

• Demonstrable understanding of financial management, planning and operational oversight.
• Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies.
• Good communication skills, both verbal and written.
• Good time management and organisation skills.
• Passion for delivering an excellent coaching experience.
• Works effectively across business functions, IT teams, and vendors.
• Ability to drive service improvements through process optimisation and automation.
• Ability to align digital workspace initiatives with long‑term business and technology strategies.
• Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency.
• Significant demonstratable hands‑on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop.
• Proven expertise in scripting and automation tools (PowerShell, Python, Graph API).
• Demonstrated ability to implement and maintain AI‑based support systems and experience platforms.
• Advanced knowledge of ITSM, Agile, and integration pipelines.
• Strong experience managing and remediating digital experience via DEM tools.
• Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments.
• Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change.
• Automation & AI Integration Expertise.
• Data‑Driven Decision‑Making using telemetry.
• Security & Compliance by Design.
• Technical Communication & Documentation.