Digital Workplace Services Global ServiceNow Consult Lead

1000 Kyndryl, Inc.; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology consulting firm in Greater London is seeking a Global Digital Workplace Services Consult Lead for ServiceNow. This hybrid role involves owning and evolving ServiceNow's go-to-market strategies, developing business proposals, and driving sales growth. Candidates should have over ten years of experience in technology consulting and extensive knowledge of the ServiceNow ecosystem. The firm prides itself on fostering diversity, offering competitive benefits, and supporting employee growth.

Benefits

Flexible working hours

Employee learning programs

Diversity and inclusion initiatives

Qualifications

• 10+ years of experience in technology consulting and IT services.
• 5+ years of experience driving GTM initiatives with ServiceNow.
• Experience in a highly-matrixed organization.

Responsibilities

• Develop consult-led propositions to drive new business.
• Align ServiceNow propositions with managed services offerings.
• Provide solution leadership during client engagements.

Skills

Technology consulting

ServiceNow experience

Business acumen

Collaboration

Tools

ServiceNow

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Asthe Global DigitalWorkplaceServices (DWS)Consult lead forServiceNow,you’llbe responsible forowning and evolving theconsult-led ServiceNowgo-to-marketspecific to DWS, shaping transformational business outcomes for customersleveragingthefull capabilities of the ServiceNow platform.

We'resolving real-world problemsata massive scale — powered by creativity, precision, and a shared obsession withwhat’snext.

You’llbe part ofthe global DWS consultleadershipteam,responsible fordriving one of our key growth playsleveragingour strategic relationship withServiceNow, helping clientsdrive value fromtheir investments in the ServiceNow portfolio.

What You’ll Do

• Develop consult-led propositions to drive new business with the full portfolio ofServiceNow capabilities, to meet sales and revenue growth targets
• Align consult-led ServiceNow propositions with our managed services offerings, and create a pipeline of new managed servicesopportunitiesas a result oftheinitialconsult-led engagements
• Work collaboratively across our business toalign ServiceNow agentic capabilities with thebroader Kyndryl AI propositions and offerings, drivingincrease in cross-practice solutions
• Develop joint GTM initiatives withServiceNow and support localization into priority markets for ServiceNow offers
• Drive sales and technical enablement ofServiceNowconsult-ledpropositions, includingmanaged services and cross-practice opportunities
• Provide solution leadershipand thought leadership during key client engagements
• Owngrowth targets for sales and revenue associated with the DWS ServiceNow businessand drive operational management and sales/tech enablement activity to meet targets
• Lead with industry or function-specific GTM narratives to resonate better with our clients, focusing on customer problemsand business outcomes rather than technology
• Identifyshort, medium and longer termskills needed to successfully scaleServiceNowbusiness, anddevelop / implementstrategies to reskill, hire or develop talent
• Build brand presence and recognition as a leading ServiceNow partner
• Represent Kyndryl atServiceNow global forums,eventsand industry summits.
• Mentor and inspire a new generation ofServiceNowexperts.
• Work across the broader DWS consult team, ensuring that the Microsoft GTM aligns with the broader strategic priorities.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Must-have capabilities

• 10+years experiencein technology consulting, workplacetransformationor IT services, with experience of the intersection between advisory and managed services
• Comprehensive experience in the ServiceNow ecosystem – Itxx, HRSD, SPM, IRM, AI, CSM and industry-specific solutions
• 5+years experienceofdriving GTM initiatives with ServiceNow, including strong relationships within ServiceNow
• Strong business acumen, with the ability to link technology strategies to financial,operationaland business outcomes for customers
• Experience working in ahighly-matrixedorganization, ideallyacross a large region or global.
• Partner with global sales and account teams to drive consulting-led revenue forServiceNow.

Plus, You Bring

• Ability tooperateindependently and collaborate within a high-trust, low-hierarchy team
• Understanding of Microsoft marketing messaging such as Frontier Firm, andable to articulate how Kyndryl will enableenterprisesto become Frontier Firmorganisations
• A broader understanding of Microsoft technology capabilities and the broader AI landscape

Bonus Points For

• Certifications inServiceNow
• Experienceof developing propositions thatintegrate ServiceNow with otherhyperscalertechnology platforms to drive improved customer outcomes
• Technical eminence and recognized as a thought leader with activities such as blogging, podcasts or speaking at conferences.

Location: Remote-first locations include: New York, Washington, Dallas, California, Calgary, London, Madrid, Amsterdam.

Apply now ifyou’reready to shape the future of AI - not just study it.

Let’sredefinewhat’spossible. Together.

#AgenticAI

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.