Digital Workplace Services – Consult Lead

Kyndryl; City Of London; Remote; GBP 90,000 - 120,000; Full time

Job summary

A global technology services provider is seeking a Global Digital Workplace Services Consult Lead to develop consult-led propositions that enhance business outcomes through digital workplace technologies. The role involves collaboration with partners like Microsoft and driving sales initiatives. Ideal candidates will have deep experience in technology consulting, workplace transformation, and strong consultative selling skills. This remote-first position offers flexibility and the chance to lead transformational efforts in a dynamic environment.

Benefits

Flexibility in work location

Access to employee learning programs

Comprehensive benefits

Qualifications

• 8+ years experience in technology consulting or IT services.
• Experience of delivering joint GTM across hyperscalers.
• Strong background of consultative selling with clients.

Responsibilities

• Develop consult-led propositions for new business.
• Position DWS as the front-door for AI-based transformations.
• Drive sales and technical enablement of Digital Workplace solutions.

Skills

Technology consulting

Workplace transformation

Consultative selling

Deep Microsoft experience

Business acumen

Tools

Microsoft 365

Power Platform

ServiceNow

AI technologies

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As the Global Digital Workplace Services (DWS) Consult Lead, you’ll be responsible for developing consult‑led propositions to grow the DWS go‑to‑market, shaping transformational business outcomes for customers leveraging the full breadth of digital workplace technologies.

We’re solving real‑world problems at a massive scale — powered by creativity, precision, and a shared obsession with what’s next.

You’ll be part of the global DWS consult leadership team, responsible for driving consult‑led growth across the breadth of the digital workplace technology stack, helping clients transform their employee experience, drive value from AI and delivering a true connected experience across all aspects of technology.

What You’ll Do

• Develop consult‑led propositions to drive new business across key hyperscaler partners including Microsoft, AWS, Google and ServiceNow
• Work collaboratively across our business to position DWS as the front‑door for AI and Agentic‑powered business transformation, identifying connections into broader Kyndryl AI propositions and offerings
• Develop joint GTM initiatives with hyperscaler partners at global level, as well as within specific priority markets, positioning Kyndryl as partner of choice for Digital Workplace transformation initiatives
• Drive sales and technical enablement of Digital Workplace consult‑led propositions, including managed services and cross‑practice opportunities
• Provide solution leadership and thought leadership during key client engagements
• Partner with Kyndryl alliances to execute strategic GTM activities programmatically and at scale
• Contribute to the Kyndryl point of view for the Future of Work, powered by the DWS Connected Experience, and aligned with the broader Kyndryl practices
• Role model best practice use and adoption of Digital Workplace technologies including Copilot, AI and Agentic, across the Kyndryl organisation
• Lead with industry or function‑specific GTM narratives to resonate better with our clients, focusing on customer problems and business outcomes rather than technology
• Own growth targets for sales and revenue associated with the DWS Consult business for Connected Experience driven by initial maturity assessment, strategy and roadmap type propositions, and drive operational management and sales/tech enablement activity to meet targets
• Support the identification of short, medium and longer term skills needed to successfully scale our DWS consult business, and develop / implement strategies to reskill, hire or develop talent
• Build brand presence and recognition as the leading partner to deliver
• Mentor and inspire a new generation of Microsoft AI Workforce experts.

Specialization in 1 or more of the following areas:

• Connected Experience
• MS Copilots + Agents
• ServiceNow
• AI‑Powered Contact Center

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Your Future at Kyndryl

We don’t hire for a role – we hire for a journey. You’ll be empowered to work remotely, flexibly, and at your best. Your success is measured by what you create, not where you work from.

Who You Are

Must‑have capabilities

• 8+ years experience in technology consulting, workplace transformation or IT services, with experience of the intersection between advisory and managed services
• Experienced at operating in a global role in a matrixed organization
• Experience of delivering and joint GTM across a range of hyperscalers, with deep Microsoft experience preferred, and other hyperscaler / partnering experience desirable
• Deep expertise in workplace modernization technologies, including Microsoft 365 and Power Platform, including where necessary providing guidance on building / leveraging connectors for other enterprise systems
• Experience of driving go‑to‑market activities for Microsoft growth plays such as Microsoft 365 Copilot + Agents or Cloud Endpoint is desirable
• Experience of DWS infrastructure, endpoint and identity
• Strong background of consultative selling, particularly with respect to developing initial engagements focused on DWS maturity, strategy and vision, and experience of using these to “land and expand” additional consulting and managed services opportunities with clients
• 5+ years experience of partnering with Microsoft, including driving joint GTM activities with Microsoft, and an understanding of initiatives such as incentives, ECIF, fast‑track and PDOC
• Experience of partnering with alternate hyperscaler partners such as ServiceNow, Google, AWS etc is highly desirable; additionally, experience of technology partners specific to DWS
• Strong business acumen, with the ability to link technology strategies to financial, operational and business outcomes for customers
• Experience working in a highly‑matrixed organization, ideally across a large region or global.
• Partner with global sales and account teams to drive consulting‑led revenue for DWS, as well as driving consult‑led GTM to pull through additional opportunities across DWS (including managed services) and across other practices.

Plus, You Bring

• Ability to operate independently and collaborate within a high‑trust, low‑hierarchy team
• A broader understanding of Digital Workplace technology capabilities and the broader AI landscape

Bonus Points For

• Certifications in Microsoft / ServiceNow
• Technical eminence and recognized as a thought leader with activities such as blogging, podcasts or speaking at conferences.

Location

Remote‑first – New York, Washington, Dallas, California, London, Amsterdam or Frankfurt.

Apply now if you’re ready to shape the future of AI - not just study it.

Let’s redefine what’s possible. Together.

#AgenticAI

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state‑of‑the‑art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non‑profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

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Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.