Digital UX Lead

E.O.N Worldwide; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading energy solutions provider is seeking a Digital UX Lead in London to shape the UX practices for their digital products. You'll manage research projects, mentor a small team, and drive customer-focused design decisions. The ideal candidate should have over 10 years of experience in UX and research, with an emphasis on collaboration and innovation. This role offers a competitive salary, excellent benefits, and a supportive work environment.

Benefits

26 days of annual leave plus bank holidays

Generous pension and life cover

Bonus opportunities

Flexibility options

Support for diverse life stages

Qualifications

• 10+ years in UX and research for consumer digital products, including hands-on leadership.
• Experience using AI or automation in research and design thoughtfully.
• Proven ability to deliver research that shapes design and drives impact.

Responsibilities

• Guide end-to-end UX and research projects in a lean manner.
• Shape discovery activities like interviews and benchmarking.
• Mentor and develop a small team in UX practices.

Skills

UX and research leadership

AI and automation in research

Discovery and insight generation

Lean UX methodology

Analytical skills

Collaborative teamwork

Mentoring

Job description

We're looking for a Digital UX Lead who brings warmth, curiosity and collaborative energy to shaping the lean UX practices behind our digital products. In this hands-on role, you'll guide thoughtful research, empower cross-functional teams and help create digital experiences that feel intuitive, human and supportive for millions of people across eonnext.com and our customer apps.

Here's a taste of what you'll be doing:

• Gently lead end-to-end UX and research projects, keeping work focused, lean and purpose-driven

• Nurture lean UX and research practices, enabling quick learning and confident, customer-led decisions

• Shape discovery activities - interviews, desk research, benchmarking, journey mapping to surface opportunities with clarity

• Guide qualitative and quantitative research to ensure insights are meaningful, inclusive and actionable

• Partner with Product Managers to craft thoughtful hypotheses and prioritised improvements

• Collaborate closely with the Product Design Lead to create seamless, human-centred digital journeys

• Champion insight storytelling through supportive workshops, narratives and clear reporting

• Use AI and automation with care to accelerate synthesis, ideation and exploration

• Foster accessibility, inclusivity and high-quality research throughout

• Mentor and develop a small team, creating a safe, encouraging space for growth

Are we the perfect match?

• 10+ years in UX and research for consumer digital products, including hands‑on leadership

• Experience using AI or automation in research and design thoughtfully

• Strong grounding in discovery, framing and insight generation

• Proven ability to deliver research that shapes design and drives impact

• Confidence in lean UX and lean research approaches

• Strength in analysis, synthesis and translating complexity into clarity

• Collaborative and empathetic partnering across Product, Engineering, Data and Design

• Leadership style rooted in inclusion, encouragement and shared success

It would be great if you had

• Experience guiding multi-disciplinary teams through discovery

• Expertise in storytelling through insight-led narratives

• Familiarity with accessible design and inclusive research

• Comfort navigating ambiguity with openness and calm

• A nurturing approach to coaching, mentoring, and team development

Here's what else you need to know

• Role may close earlier due to high applications.

• Competitive salary

• Location - London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.

• Excellent parental leave allowance.

• Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds

• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings

• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you

• Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture

• Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone

• As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process

• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider