Digital UX Graduate

CUPONING PULICIDAD S.L.; Bradford; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A leading water utility company is seeking a Digital UX Graduate to enhance customer experience through improved digital capabilities. The successful candidate will join a structured two-year graduate programme involving diverse placements across various functions. Key qualifications include a minimum 2:1 Bachelor’s degree and strong design skills. This role offers a competitive starting salary and a comprehensive benefits package.

Benefits

£2,000 signing bonus

Annual bonus

25 days holiday + bank holidays

Pension up to 12% company contribution

Flexible benefits package

Qualifications

• Minimum 2:1 Bachelor’s degree in a relevant subject.
• Ability to work in a fast-paced, high-pressure environment.
• Experience in user research, wireframing, interaction design.

Responsibilities

• Join the Business Insights and Service Planning team.
• Help modernize digital capabilities for improved customer experience.
• Identify opportunities to streamline processes through technology.

Skills

Creative mindset

Strategic thinking

Customer-centric design

Education

Bachelor’s degree in a relevant subject

Job description

Overview

Water Utility Company based in Yorkshire region of England.

Yorkshire Water Graduate Scheme Digital UX Graduate

Salary & Benefits

Starting salary: £32,000, rising to £37,000 by end of year 2

Extras: £2,000 signing bonus, annual bonus, 25 days holiday + bank holidays + wellness day

• Pension: Up to 12% company contribution
• Life assurance: 4x pensionable salary
• Permanent substantive role offer upon completion of programme subject to performance
• Access to a flexible benefits package (health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover); also retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and more

Location: West Yorkshire with requirement for flexible travel across Yorkshire & Humber.

Work type: Permanent. 37 hours per week between a working window of 8:00am-6:00pm Monday to Friday.

The Graduate Programme

The Graduate Programme is a two year programme offering five structured placements within your business area, with selective placements in other areas, including core functions such as Finance, Health & Safety, People, or Procurement, to provide a holistic and rounded business learning journey. The variety within the programme will see you working across our business and undertaking activities alongside colleagues to meet challenges in the industry, including net zero carbon ambitions and planning for drought or flood events. The programme is designed to meet individual needs with a balanced development programme that includes technical and leadership training, supported by Sponsoring Managers, Graduate Champions, Mentors and a core programme team from day one.

Customer Experience is at the heart of how we develop a business that serves a thriving Yorkshire, right for customers, right for the environment.

Where Youll Fit In

As a Digital UX Graduate, you will:

• Join our existing Business Insights and Service Planning team within Customer Experience.
• Help modernise our digital capability to underpin an improved customer journey and experience.
• Identify opportunities to remove wastage from customer contact strategies through technologies like asynchronous messaging.
• Work closely with key stakeholders across Yorkshire Water to streamline processes through technology.
• For your duration in the role, you will be assigned a line manager and a mentor from within the Business Insights and Planning Service community.

Development Opportunities

We recognise that each of our graduates will have different needs and ambitions; the programme is designed to meet those needs, offering a balanced development programme with Sponsoring Managers, Graduate Champions, Mentors, and a core programme team to support from day one.

What Were Looking For

• A minimum 2:1 Bachelor’s degree in a relevant subject.
• An individual with a creative and strategic mindset.
• Ability to work in a fast-paced, high-pressure, customer-centric environment, building designs that improve the experience we deliver.
• Full UK driving licence and access to own vehicle

Desirable Previous Experience

Experience in user research, wireframing & prototyping, interaction design and portfolio development are important for the role.

Key Dates

• Closing date: 9 November 2025
• Assessment Centres: 17 November 2025 to 5 December 2025
• Start date: 14 September 2026

We are committed to diversity and inclusion and encourage candidates from all backgrounds to apply.

If successful, you will undergo pre-employment checks including a Basic Disclosure Check. Depending on the role, security vetting may be required (Counter Terrorist Check or Security Check).

Yorkshire Water reserves the right to close this position before the published closing date if needed. Please apply as soon as possible.