Digital Transformation Manager (Maternity Cover)

London Borough of Sutton; City Of London; On-site; GBP 47,000 - 53,000; Full time

Job summary

A local government organization in London is seeking a Digital Transformation Manager to oversee digital projects aiming for meaningful change. The ideal candidate will manage schedules, KPIs, and stakeholder interactions, enhancing user experience and implementing new customer-facing systems. A proven track record in digital project management and experience in the housing sector is essential. The position offers a salary range of £47,276 - £52,839 per year.

Benefits

Membership of the Local Government Pension Scheme

Annual leave of 28 to 33 days

Simply Health Cash Plan

Employee Assistance Programme

Investment in learning and development

Qualifications

• Proven track record in managing digital projects successfully.
• Comfortable managing schedules, KPIs, and user acceptance testing.
• Experience with digital projects in the housing industry.

Responsibilities

• Deliver meaningful change through a portfolio of projects.
• Design process maps for CRM and other functionalities.
• Improve internal user experience in the organization.

Skills

Managing digital projects

Working with stakeholders

Understanding Repairs processes

Experience with CRM

Tools

NEC Housing

Job description

Overview

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About the Borough With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Service and Team

This role is based in the Transformation team within the Corporate Services Directorate.

About the Role and Our Ideal Candidate

This is an exciting opportunity to join our team as Digital Transformation Manager, working on a portfolio of projects that will deliver meaningful change to staff and residents at SHP. This role will be critical to SHP\'s plans to bring in a new customer-facing portal which will allow our residents to raise their own repairs and manage appointments online. The Digital Transformation Manager will also work to improve the internal user experience by working alongside the business to design process maps for CRM and other NEC functionality.

The successful candidate should have a proven track record in successfully managing digital projects. They will be comfortable managing project schedules, KPI\'s, user acceptance testing and able to work with stakeholders across SHP and in the council. They should also have worked on digital projects in the housing industry and need to understand the challenges facing both staff and residents. This role will be focusing on the digital portfolio for the Repairs service so an understanding or Repairs processes and data structures would be beneficial, alongside experience using NEC Housing.

Our Offer to You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP\'s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the Local Government Pension Scheme (opens in new window) - a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Application Process

Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.

We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce

We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Salary

• £47,276 - £52,839 per year