Digital & Transformation Lead

NHS; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A primary care organization in the UK is seeking an experienced project manager to lead digital transformation initiatives. The ideal candidate will have strong project management skills, a solid understanding of data management, and the ability to implement strategic digital solutions to improve patient care and operational efficiency. Responsibilities include managing clinical systems and analytics while driving NHS App uptake and promoting quality improvements across ten GP practices.

Qualifications

• Strong team player with a proactive, problem-solving approach.
• Able to use own initiative and work autonomously.
• Able to work under pressure and in a changing environment.

Responsibilities

• Develop and implement strategic plans to optimise clinical systems.
• Lead transformation projects improving patient care and operational efficiency.
• Oversee data management for decision-making and measure impact.

Skills

Strong project management skills

Excellent understanding of data management principles

Excellent communication skills

Education

GCSE Maths & English or equivalent

Degree or equivalent level of knowledge

Tools

EMIS

Microsoft Office: Word, Outlook, Excel

Job description

Overview

Eden Primary Care Network (PCN) and its ten member GP Practices are working together to improve the health and well-being of the Eden population and provide high quality, integrated services across the community.

Interviews will be held on 6 November 2025.

Responsibilities

• Develop and implement strategic plans to optimise clinical systems and strengthen the PCN's digital infrastructure.
• Lead transformation projects from design to delivery, improving patient care, access, and operational efficiency.
• Oversee data management and analytics to inform decision-making, ensure GDPR compliance, and measure impact.
• Provide regular progress reports to PCN leadership and practices, highlighting capacity, progress, and challenges.
• Drive quality improvement initiatives using data-driven insights and stakeholder feedback.
• Use RAIDR, QOF, and other datasets to identify health inequalities, streamline pathways, and improve outcomes.
• Deliver projects supporting population health management, access to care, and system efficiency.
• Lead NHS App promotion across practices to increase uptake and patient engagement.
• Explore and evaluate AI solutions to enhance PCN operations and patient outcomes.
• Cascade learning from digital meetings across all practices to save time and resources.
• Develop and deliver a PCN-wide digital training plan to build staff capability.
• Standardise SMS templates and communications in line with ICB directives to reduce costs.
• Align PCN digital strategy with national and local priorities, supporting integrated working and improved patient access.

Job responsibilities (expanded view)

The postholder will work to understand current service models, identify challenges, agree priorities for improvement, and support the delivery of these improvements across the PCN. They will use data-driven analysis to understand operational challenges, identify solutions, and track impact, presenting data to practices and PCN staff at all levels.

They will lead the PCN's digital and transformation agenda, optimising clinical systems and infrastructure to improve access, efficiency, and patient outcomes across ten practices. Data sources such as RAIDR and QOF will be used to identify health inequalities, streamline pathways, and support performance improvement. Responsibilities include driving NHS App uptake, standardising communications, delivering digital training, exploring AI solutions, sharing learning from digital meetings, and ensuring alignment with ICB priorities.

The role will support data-informed decision-making, secure analytical resources as required, and develop data and information-sharing mechanisms across the PCN. They will use data to track and assess the impact of operational changes over time and identify trends to inform continuous improvement.

Using Project Portfolio Management (PPM) techniques, the postholder will focus on delivery of changes, analyse impacts, and provide feedback to staff on outcomes. They will advise on innovative opportunities and support practices to maximise benefits from digital and service innovation through sharing learning and best practice. The postholder will analyse population health data to identify inequities and inform the development and delivery of an agreed PCN plan aimed at improving health outcomes and reducing disparities across the community, providing regular feedback to PCN leadership and member practices on progress, capacity for change, and emerging issues.

Qualifications

Essential

• GCSE Maths & English or equivalent
• Dealing with the Public
• Use of office equipment

Desirable

• Degree or equivalent level of knowledge through experience

Aptitude

• Able to use own initiative & work autonomously
• Able to work under pressure
• Able to work in a changing environment
• Strong team player with a proactive, problem-solving approach

Attitude

• Care and respect for patients and their right to confidentiality
• Punctual & reliable
• Positive, tolerant, empathetic team player
• Personal integrity and loyalty
• Flexibility to work outside of core office hours if required
• Own transport with willingness to travel across multiple sites

Skills

• Strong project management skills
• Excellent understanding of data management principles and the ability to leverage healthcare data for decision-making
• Strategic thinker with the ability to develop and implement long-term digital strategies aligned with organisational goals
• Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical audiences

Knowledge

• Previous experience in general practice or primary care
• Project management qualification (e.g. PRINCE2) or equivalent experience of managing projects
• Use of EMIS
• Microsoft Office: Word, Outlook, Excel
• Experience supporting senior leaders and working with external partners
• Strong data handling and reporting skills
• Excellent interpersonal and communication skills

Desirable

• Awareness of principles of GDPR / Data Protection
• Health & Safety At work
• Confidentiality
• Safeguarding

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer Eden Primary Care Network

Address Bridge Lane, Penrith, Cumbria, CA11 8HW

Website https://www.primarycarenorthcumbria.co.uk/about-us/primary-care-networks-pcns/eden (Opens in a new tab)