Digital Transformation Consultant

Wilmington plc; Birmingham; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A health and safety training provider is seeking a dedicated Study and Technical Support Advisor. This role involves providing study support to students, marking assessments, and offering remote consultancy to clients. Ideal candidates will have a NEBOSH National Diploma (or be working towards it) and IOSH membership. Strong attention to detail and IT literacy are essential. Enjoy a rewarding career by helping students succeed and managing training content development.

Qualifications

• Must possess NEBOSH National Diploma or be working towards it.
• Membership of IOSH at TechIOSH level or higher is essential.
• Strong attention to detail and accuracy is vital.

Responsibilities

• Provide exemplary study support to students.
• Offer remote consultancy to clients.
• Mark mock exam papers accurately and provide feedback.

Skills

Attention to detail

IT literacy

Organizational skills

Independent working

Education

NEBOSH National Diploma (or working towards)

IOSH membership (TechIOSH or higher)

Job description

Job Role

Study and Technical Support Advisor

Location

Hybrid / Cannock, WS12 2HA (mainly working from home, in the office once a month / quarter)

Salary

£35,000 - £40,000

Contract Type

Permanent

Why Do We Want You?

We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of Wilmington Plc.

You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails and social media platforms. You will contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.

Job Purpose, Tasks and Responsibilities

• Deliver an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
• Provide remote consultancy to our expanding client base.
• Engage across Phoenix's social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensure all delegates receive respectful and professional support.
• Mark mock exam papers with accuracy and offer constructive feedback.
• Contribute to the continuous improvement of our classroom and virtual health and safety training content and resources.
• Manage email, phone and webchat queries, and monitor the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
• Conduct 1:1 sessions with students who require additional support.
• Stay updated on changes to health and safety standards and legislation.
• Plan your diary and workload efficiently to meet service level agreements.

What Makes This Role Rewarding

You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.

What Makes This Role Challenging

This role demands a strong focus and the ability to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied tasks while managing your time effectively.

Essential Capabilities

• NEBOSH National Diploma or working towards this.
• Membership of IOSH – TechIOSH or higher.
• Strong attention to detail and accuracy.
• Ability to work independently and stay focused.
• Excellent IT literacy and ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.

Desirable Capabilities

• Experience in health and safety advisory.
• Practical health and safety experience.

Legal and Corporate Statements

At Wilmington plc we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked "apply".

Before you go: We require permission to work in the role's location by the start of your employment.

About Us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on "APPLY" today!