Digital Trading Underwriter - Underwriting Delivery Team

Zurich Insurance; Chichester; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading insurance firm in Chichester is seeking a motivated Digital Trading Underwriter to join their Underwriting Delivery Team. You will assess risks, gather necessary information for underwriting decisions, and support team initiatives in a flexible capacity. The ideal candidate should have good knowledge of digital trading insurance products and experience with Acturis, alongside strong communication and analytical skills.

Benefits

12% defined non‑contributory pension scheme

Annual company bonus

Income protection

Life cover – four times your salary

25 days holiday plus bank holidays

Option to buy/sell holiday

Three days paid volunteering

Up to 16 weeks' full pay for parental leave

Access to private medical insurance

Discounted gym membership

Qualifications

• Experience in underwriting preferred.
• Desirable to have experience with Acturis.
• Ability to adapt to challenges.

Responsibilities

• Triage the UDT mailbox and allocate tasks.
• Assess underwriting referrals and make decisions.
• Support drafting and delivering underwriting training.

Skills

Underwriting experience

Knowledge of ZM Digital Trading Products/Services

Communication skills

Analytical abilities

Attention to detail

Ability to manage workloads

Flexibility and adaptation to change

Education

Cert or DiP CII Qualified

Tools

Acturis

Job description

We are seeking a highly skilled and motivated Digital Trading Underwriter to join our Underwriting Delivery Team (UDT). As part of the UDT, you'll play a crucial role in supporting the team with their day‑to‑day tasks. You'll be responsible for monitoring and triaging incoming referrals, assessing risks and gathering additional information as necessary to make decisions within agreed authority limits. The ideal candidate will possess good knowledge of the ZM Digital Trading insurance products and services with experience underwriting the associated risks on Acturis. A passion for customer service and a keen interest in developing their underwriting skills. This role will be challenging but incredibly rewarding. You will be joining an experienced team where your development is key, and support will be given all the way. This role is available part‑time, job‑share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full‑time.

Responsibilities

• Triage the UDT mailbox, requesting additional information where necessary and allocate tasks to team members.
• Assess underwriting referrals from our Digital Trading Underwriters and make empowerment decisions within your agreed authority levels, escalating as appropriate.
• Update systems in line with business requirements; i.e. Gleam, TDC, ZMID, etc.
• Support with the creation and delivery of new starter and general underwriting training.
• Undertake the investigation work required for any ad‑hoc initiatives or projects concerning the ZM Digital Trading products/services and support with the delivery of these projects/initiatives.
• Ensure areas for improvement are identified, with actions tracked and monitored through to resolution.
• Demonstrate continued self‑development – working with a mentor within the team to progress your Underwriting authority.
• Ensure compliance with all relevant regulations, policies, and procedures.
• Foster a positive and collaborative team environment.

Qualifications

• Underwriting experience preferred.
• An understanding of ZM Digital Trading Products/Services and experience using Acturis is highly desirable.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Attention to detail and accuracy – maintain high standards in all tasks.
• Confidence to question and challenge the status quo.
• Proactive and the ability to manage and prioritise your own workloads.
• Ability to adapt to changes and embrace new challenges.
• Cert or DiP CII Qualified or actively working towards accreditation.
• As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Everyone's different. That's why at Zurich we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year.

Benefits

• 12% defined non‑contributory pension scheme.
• Annual company bonus.
• Income protection.
• Life cover – four times your salary.
• 25 days holiday a year plus bank holidays. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.
• Access to private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long‑standing player in the insurance industry. We’ve made a promise to each other and every employee to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.

Our culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We work with wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. In that time we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

Be challenged. Be inspired. Be supported. Love what you do. Work for us.