Digital Trading Operations Assistant Manager

Boots; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the UK is seeking a Digital Operations Manager to lead a team focusing on improving online trading operations. The role involves analyzing data, managing online fraud risks, and collaborating with various teams to enhance customer experience. Candidates should have strong leadership and analytical skills, along with a passion for digital environments. This position offers competitive benefits to support work-life balance.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for parents

Flexible benefits scheme

Qualifications

• Experience in leading and managing a team in a digital environment.
• Strong analytical skills to identify trends from data reporting.
• Ability to investigate complex issues and develop effective solutions.

Responsibilities

• Analyze and monitor Boots.com returns data to produce actionable insights.
• Support identification and implementation of process improvements.
• Manage investigations into online order fraud activities.

Skills

Leadership and management skills

Strong analytical skills

Problem-solving abilities

Effective communication skills

Customer-first mentality

Proficient in Microsoft Office

Job description

About the role

Working in the Digital Trading Operations team you'll collaborate with several teams across the business including Category, Supply, Logistics, IT, Store Operations, Marketing, and the CSC. You be involved in everything from troubleshooting website issues, and managing online fraud risk, to analysing data to gain insight into how we can make the service better.

Key responsibilities

• You will analyse and monitor Boots.com returns data to produce actionable insights that inform data-driven decision-making, including strategic recommendations and process improvement suggestions.
• You will support the identification and implementation of opportunities to enhance processes, operations, and resource management for greater efficiency and effectiveness.
• You will collaborate with cross-functional stakeholders such as the CSC, warehouse, and legal team, and third parties to enhance the customer experience, optimise operational processes, obtain information and resolve issues.
• You will manage and coordinate investigations into potential fraudulent activity related to online orders and returns, working to protect the business from any financial loss.
• You will provide senior management with insights and regular MI reporting on daily trading, highlighting key activities and issues through analysis. You will act as a key contact for escalations from a range of teams, identifying and resolving queries and offering advice and guidance.
• You will lead a team of Operations Assistants, holding regular 121's and supporting their own personal development.
• You will be accountable for assigning and prioritising workload out to the team depending on the urgency and importance, ensuring KPI's are met.
• You will attend regular meetings with the wider business teams to continue to improve ways of working, liaising and co-ordinating with key stakeholders and team leads.
• You will support business projects through to delivery, identifying and communicating operational requirements.
• You will be part of a flexible team which provides expertise and support various teams across the business.

What you'll need to have

• You will have an inquiring mind, be pragmatic, and hold a strong passion for Digital, with a customer first mentality and experience working in a digital environment.
• You will hold experience in leading and managing a team of people, coaching and supporting personal development.
• Strong analytical skills with the ability to identify patterns and trends from data reporting, be comfortable to ask questions and challenge the numbers.
• Capable of investigating complex issues and developing effective solutions under pressure.
• Be a self-starter, taking ownership of your own work and your teams' workload, demonstrating core leadership skills.
• You will need to possess excellent verbal and written communication skills, be confident to lead and work with numerous teams across the business.
• You will be proficient in the use of Microsoft Office, as well as technically savvy to use multiple different systems. Problem solving, attention to detail, taking a structured approach, with a desire to improve business processes will be some of your core skills.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If Successful, one of out Talent Team will be in touch to discuss next step and to go through the interview process.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS, PVG or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.